Senior Technical Business Systems Analyst

Senior Technical Business Systems Analyst

Toronto, ON (Onsite)

Full Time

Roles & Responsibilities

• 8+ years of experience in Business Analysis, Systems Analysis, Application Portfolio Management, DevOps Support, or Service Management (10+ preferred).
• Gather, document, and validate application-to-repository mapping requirements.
• Build and maintain mappings between applications, repositories, owners, support teams, and pipelines.
• Reconcile data across GitHub, Bitbucket, ServiceNow, CMDBs, spreadsheets, and other systems.
• Identify and resolve missing, duplicate, inaccurate, or conflicting repository/application data.
• Define and document mapping rules, business processes, governance standards, and exception handling.
• Support implementation of repository security, vulnerability management, and release-gating requirements.
• Facilitate workshops and collaborate with developers, security teams, DevOps teams, and application owners.
• Produce high-quality documentation including requirements, process flows, traceability, UAT support, and audit-ready artifacts.

MUST Have Skillsets

• Strong experience as a Business Systems Analyst, Systems Analyst, or Technical Business Analyst.
• Expertise in requirements gathering, documentation, stakeholder management, and process analysis.
• Experience with data mapping, reconciliation, data governance, and metadata management.
• Working knowledge of GitHub, Bitbucket, repositories, branching, and repository ownership models.
• Experience with ServiceNow Application Portfolio Management, CMDB, Asset Management, or Configuration Management.
• Understanding of CI/CD pipelines, DevSecOps processes, security controls, and vulnerability management workflows.
• Strong analytical, problem-solving, communication, and documentation capabilities.