Desktop Support Engineer

Designation

Desktop Support Engineer

Location

Hong Kong

Position

Permanent

Budget

As per Market standard

Experience

4+ Years

Candidates must be based out of Hong Kong to apply for this role.

Location

Hong Kong Function

Digital Workplace / Field Services Reporting to

Regional Service Manager (APAC)

Role Purpose

Provide high-quality onsite IT support across corporate offices and retail stores with strong focus on VIP support, retail systems, and end-user experience.

Key Responsibilities

• Provide L1/L2 deskside support for devices, peripherals, and AV systems
• Deliver white-glove VIP/executive support
• Support retail systems including POS, payment devices, scanners
• Manage incidents and service requests via ITSM tools
• Execute IMAC (Install, Move, Add, Change) activities
• Support asset lifecycle and inventory compliance
• Collaborate with global teams and vendors

Technical Skills

• Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive)
• Active Directory / Azure AD
• Basic networking (LAN/Wi-Fi/VPN)
• Hardware troubleshooting (Dell, Client, Lenovo, Mac)
• AV/VC systems (Teams Rooms, Zoom, Cisco)

Experience

• 4–6+ years deskside/field support experience
• Experience in retail or luxury environments
• Proven VIP/executive support experience
• Exposure to ITIL processes and global enterprise environments

Soft Skills

• Strong communication (English mandatory, Cantonese preferred)
• Customer-focused and professional
• Ability to work under pressure