HFC Network Engineer

HFC Network Engineer

Responsibility

Routine Maintenance

• Network at Risk, Field Tickets, Change Request creation
• Field WO creation and liasoning with contractors
• Technical support tech for on-site works
• Perform pre & post modem checks
• Dropbox monitoring
• Review and validate completed works
• Partner payment claims dispute management

Proactive Maintenance

• Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily Flipping list)
• Create/close emergency change request
• Perform pre & post modem checks, status checks and confirm resolution
• Perform modem swap back-end activities
• Confirm non-intermittent fault resolution, monitoring of intermittent faults, Trigger revisit, close faults
• Partner payment claims dispute management

Skills

6-8 Years of total experience including 4+ years' experience as a HFC Network Engineer

• Telecommunications Network Assurance, using ITIL methodology, which is focused on HFC Access Networks (CAA and DAA) with D3.0/D3.1 knowledge
• Should have good exposure in HFC network performance management

Tool experience

Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau

• Ability to analyse network performance insights, triggers and identify issues that need maintenance work
• Good communication skills
• Ability to manage field partners for successful field maintenance execution and validation
• Ability to resolve repeat service degradation cases to reduce truck-rolls
• Take ownership of overall network health improvements and regulatory compliances