Desktop Support Engineer

Experience

Minimum 2 years

Location

Solvay Vadodara, India

Job description

• IT/IS administration, OSS (Onsite Support), local/site contact point of 3rd party vendor, hands and eyes support for operations, first point of contact for incidents/requests reported from users
• Corporate Standard PC provisioning, troubleshooting, Imaging/staging, Software Installation. Supporting the roll-out of new applications - Mobile device(Smartphone, Tablets) provisioning, troubleshooting, corporate mobile application support(google apps, MDM, CRM etc) - Support printers/MFPs such as troubleshooting, driver configuration
• Control IS/IT asset registration/decommissioning lifecycle, loan/lost equipment management
• Support meeting room/video room/conferencing environment (video conference, soundstation, TVs, Projector, telepresence etc)
• Support perimeter security CCTV surveillance and physical access control system
• Support troubleshooting, simple introduction/training, installation, configuration for corporate stand software
• Support new staff onboard/move/leave process coordinated with HR
• Managing IS/IT service access/account/mailboxes
• Event management for System service devices, handing/raise a ticket to 3rd party vendors
• Enable workstation operation management (patching/update/software roll out etc)
• Managing office standard file sharing functionalities
• Managing workstation device data loss protection service/platform
• Event management for Telecom service devices, handing/raise a ticket to 3rd party vendors
• Hands and eyes monitoring LAN devices.
• Managing audio, video, web conferencing capabilities with 3rd party
• Support, troubleshooting and managing corporate standard IP telephone system/services
• Managing Solvay site user access to Solvay internal network resources
• Managing mobile device security and operation management functions