Freelance Onsite PC Technician (m/w/d) first and second level support

Key Responsibilities

Level 1 Support

• End-user support for Office applications, particularly Office 365
• Initial setup and deployment of new computers using internal tool - training will be provided
• Introduction and onboarding of users to company IT tools
• Printer support and troubleshooting

Level 2 Support

• Support for network-related topics: firewalls, switches, and connectivity
• Escalation point for more complex technical issues

Tools & Technologies

• Microsoft Entra ID (Azure AD administration)
• ServiceNow for ticketing and incident management
• Use of company-specific deployment and support tools

Essential experience/skills

• Fluent in Dutch and English
• Experienced in both Level 1 and Level 2 IT support
• Comfortable working autonomously (no backup needed)
• Location: Amsterdam
• Freelance

All our positions are open to both women and men and are, of course, open to people with disabilities.