IT Technician

Title

IT Technician

Location

Cameron, Louisiana - Onsite - Relocation support will be provided.

Responsibilities

• Provide insightful advice and hands-on technical support to employees
• Diagnose and resolve technical hardware and software issues and offer solutions to get employees up and running again
• Triage requests accordingly to our 3rd party IT provider
• Teach and train employees on new applications or hardware as requested
• Provide support for on-boarding and off-boarding new and departing employees

Qualifications

• 2+ years of experience as a help desk support technician in a macOS environment (Ideally, you have been a Genius at an Apple Store)
• Certification in Apple products and devices preferred
• Must be willing to work 7 days on / 7 days off shift work (3:00am – 3:00pm or 3:00pm – 3:00am shift)
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Success in team environments, demonstrating shared responsibility and accountability with other team members
• Comprehensive understanding of operating systems, including macOS and Windows