Senior Designer, Conversational AI

Job Description

Required skills

• 4+ years of hands-on experience designing highly complex chat and voice conversational experiences
• 1+ year hands-on experience designing innovative conversational AI solutions
• Proven knowledge of LLMs, bot platforms and prompt engineering best practices
• Adept at crafting conversations and logic that align to the strategy while following voice, tone and brand standards
• Demonstrated ability to partner with engineering, product and business stakeholders to translate insights into conversational solutions
• Proven record of displaying ownership through problem solving and decision-making skills
• Digital portfolio or work samples of relevant AI/conversational projects

Job Responsibilities

As a Senior Conversational AI Designer, you will serve as the primary design expert collaborating with product and engineering teams to craft exceptional conversational experiences. You'll leverage your expertise to anticipate customer needs and intents while proactively developing intuitive dialogue strategies that feel natural and seamless.

Required skills

• 4+ years of hands-on experience designing highly complex chat and voice conversational experiences
• 1+ year hands-on experience designing innovative conversational AI solutions
• Proven knowledge of LLMs, bot platforms and prompt engineering best practices
• Adept at crafting conversations and logic that align to the strategy while following voice, tone and brand standards
• Demonstrated ability to partner with engineering, product and business stakeholders to translate insights into conversational solutions
• Proven record of displaying ownership through problem solving and decision-making skills
• Digital portfolio or work samples of relevant AI/conversational projects