Microsoft 365 Subject Matter Expert (SME)

We at Fortive are looking for a proactive and technically deep Microsoft 365 Subject Matter Expert to support, optimize, and secure our collaboration ecosystem. This hands-on role focuses on ensuring platform stability, resolving complex incidents, and driving automation, while working closely with architects and managed service providers. The ideal candidate will play a critical role in maintaining a seamless, secure, and scalable Microsoft 365 environment for our global stakeholders.

Key Responsibilities

• Incident & Problem Management
• Troubleshoot complex technical issues related to Microsoft Teams, SharePoint Online, OneDrive, and Power Platform in line with organizational security policies.
• Track service health, monitor incident notifications, and collaborate with Microsoft Support on escalated cases.
• Develop and maintain resolution documentation and standard operating procedures for L1/L2 support teams.
• Facilitate user onboarding, offboarding, and account lifecycle management.
• Contribute to root cause analysis and continuous service improvement initiatives.
• Platform Administration
• Administer SharePoint Online site collections, access controls, and storage quotas.
• Work alongside the M365 Architect to ensure service availability and deploy Power Platform solutions, SharePoint workflows, and Teams applications.
• Conduct regular platform cleanup and governance activities to maintain tenant security and compliance.
• Support the deployment and address support issues related to Microsoft 365 Copilot and other AI initiatives.
• Automation & Operational Efficiency
• Develop PowerShell scripts for bulk administration, reporting, and automation tasks.
• Build and maintain business process automation using Power Automate.
• Vendor & Escalation Management
• Own, guide, and oversee the Managed Service Provider in resolving Priority 1 and 2 tickets.

Qualifications & Requirements

• Experience: 5 to 8 years of hands-on experience managing enterprise Microsoft 365 environments, including SharePoint, Teams, and Power Platform.
• Technical Knowledge:
• Cloud & Collaboration: Expertise in SharePoint Online (information architecture, migration), Teams governance, Power Platform, and OneDrive.
• Security & Compliance: Working knowledge of Microsoft Purview (DLP, sensitivity labels, eDiscovery) and Microsoft Entra ID (MFA, Conditional Access, PIM).
• Automation & Integration: Proficiency in PowerShell, Microsoft Graph API, and Power Platform (Power Apps, Power Automate) for automation and integration tasks.
• Azure & Identity: Understanding of Microsoft Azure services, hybrid integrations, and identity management best practices.
• Soft Skills:
• Strong analytical and problem-solving abilities.
• Ability to document processes clearly and communicate effectively with technical and non-technical stakeholders.
• Proactive attitude with a willingness to learn and adapt to new technologies.