Help Desk Technician

Help Desk Technician

The new help desk technician is a team player who be responsible for helping to manage Graham Windham’s IT operations and network infrastructure.

• Responsible for helping to managing the day-to-day operations of network infrastructure, including configuring, diagnosing, repairing, upgrading, and optimizing all computer systems, equipment and services.
• Ensures that all help desk requests responded to and handled in a timely manner
• Provide technical assistance and customer support related to computer systems, hardware, and software.
• Create and maintain network users/permissions.
• Provide staff with technical training where required.
• Assist with the research, implementation and deployment of current/future software and hardware projects.
• Troubleshoot network performance issues, as well as analyze and resolve wireless local area networks (WLAN) hardware/software problems in a timely and accurate fashion,
• Ensures asset tracking for IT related equipment is accurately maintained
• Install and configure computer network equipment.
• Travel will be required for on-site hardware and software maintenance
• Occasional evenings and weekends and over-time may be required to meet deadlines.

Minimum Requirements

• Bachelor’s Degree in Computer Science or Four years of applicable experience and/or equivalent experience
• Experience with enterprise-level LAN, WAN, and WLAN engineering, design, and implementation
• Proven experience with network capacity planning, network security principles, and general network management best practice
• Managing a Windows network environment and Active Directory
• Strong knowledge of network management and analysis tools
• Knowledge with Azure/Office 365 hybrid environment is a plus
• Lifting and transporting of moderately heavy objects, such as computers, printers and peripherals

Competencies

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• Ability to quickly learn technologies and products using documentation and internet resources.
• Good written and oral communication skills; good interpersonal skills
• Self-motivated and directed, with keen attention to detail
• Proven analytical and problem-solving abilities
• Experience working in a team-oriented, collaborative environment.

Full-Time Position; Salary commensurate with experience and qualifications. Graham Windham offers eligible employees a comprehensive benefit package including medical, dental, and vision coverage, paid time off, holiday pay, retirement savings plan, and much more.

Full or Part Time

Full-Time

Salary

Commensurate with experience

Location

One Pierrepont Plaza, Brooklyn

Disclaimer

Job descriptions and specifications are not intended and should not be construed to be an exhaustive list of all responsibilities, skills or working conditions associated with a job. They are intended to be an accurate reflection of the principal requirements of the position

EOE