Product Manager.

Program Manager Job Description

Embrace Pet Insurance is seeking a highly motivated and experienced Program Manager to join our team. The Program Manager will lead cross-functional projects from initiation through delivery, ensuring scope, schedule, budget, quality, and stakeholder expectations are met. The role requires strong leadership, communication, and delivery discipline across technical and business initiatives.

Key Responsibilities

Lead project planning, scope definition, scheduling, resource allocation, and risk management to deliver projects on time and within budget. Serve as the primary point of contact for stakeholders, maintaining regular communication, status reporting, and escalation management. Coordinate cross-functional teams (development, engineering, QA, vendors) to ensure alignment and remove impediments. Manage change control, track dependencies, and ensure acceptance criteria are met for project deliverables. Track financials and budgets, forecast resource needs, and report on cost variances and benefits realization.

Establish and maintain project documentation

plans, schedules, RAID logs (risks, assumptions, issues, dependencies), meeting minutes, and lessons learned. Facilitate project ceremonies (kickoffs, stand-ups, retrospectives, steering committee meetings) and decision-making forums. Implement and enforce delivery processes, quality gates, and compliance requirements. Drive continuous improvement by analyzing delivery performance and applying lessons learned. Support program-level coordination when projects are part of larger portfolios or multiple releases. Proven experience managing medium-to-large projects in IT, software delivery, or business transformation.

Qualifications