Desktop Consulting and Field Services Supervisor

The House of Commons’ Digital Services and Real Property is currently looking to staff the Desktop Consulting and Field Services Supervisor position.

This recruitment and selection process is restricted to House of Commons employees.

As the Desktop Consulting and Field Services Supervisor, you lead and coordinate IT support services for clients across the Parliament Precinct Network, overseeing, prioritizing and coordinating the setup, maintenance, troubleshooting, and support of both standalone and networked systems, as well as standard software, mobile devices and printing solutions. You’ll also respond to recurring issues, help define service agreements and contribute to long-term planning and continuous service improvements.

We’re seeking an individual with proven leadership abilities, extensive IT support experience, and a client-centric approach. You are a adaptable problem-solver with excellent communication skills and a strong commitment to professionalism.

Digital Services and Real Property has a requirement of a 24/7 support model and work activities related to this role may require working irregular hours and overtime to meet our operational requirements. As part of this position, you must be willing to work onsite five (5) days a week.

Top Reasons to Join the Desktop Consulting and Field Services team:

If you're already making an impact by maintaining critical technical infrastructure, providing exceptional user support, and collaborating with teams across the organization, this is an opportunity to take the next step in your career. Continue driving excellence in technology and support!

Education

• Post-secondary education diploma in Computer Science, Information Technology, Information Management or a related field OR an acceptable combination of education, training and relevant experience.

Experience

• Recent experience supervising a technical team, including workload planning, performance management, and staff development, in a fast-paced IT operational environment;
• Experience in technical domains related to desktop consulting and field services;
• Experience dealing with high profile clients and VIP;
• Experience coordinating activities involving multiple teams or stakeholders.

Assets

• Experience supervising a unionized team;
• Experience in using service management tools;
• Experience in effective delegation of tasks and following up on outcomes;
• Experience in conflict resolution and team support under pressure.

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at HOCCareers-CarrieresCDC@parl.gc.ca.

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles.

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

Learn more about us! Visit Ourcommons.ca.

To learn about our hiring process, visit Eligibility and Selection.