NetIQ Identity Manager (IDM) Operations Engineer

Our client, a Financial company, is looking for a NetIQ Identity Manager (IDM) Operations Engineer for their Chicago, IL location.

Responsibilities

• Driver Maintenance & Troubleshooting: Diagnose, update, and optimize existing NetIQ IDM drivers. Troubleshoot synchronization errors, trace logs, and communication issues across connected systems.
• Policy Customization: Maintain and modify complex DirXML rules, event transformations, schema mapping policies, and custom scripts (XPath, ECMAScript, XSLT) within NetIQ Designer.
• Workflow & Form Administration: Manage and troubleshoot provisioning workflows, dynamic approval forms, and role assignments within NetIQ Identity Applications (User Application).
• Platform & Server Management: Administer the IDM engine, eDirectory backend, and connected services on RHEL. Monitor service health, start/stop daemons, and manage server-level performance.
• Security & Certificate Lifecycles: Track, renew, and install SSL/TLS server certificates, manage Java keystores/trust stores, and administer service accounts across connected endpoints.
• Operational & On-Call Support: Serve as an escalation engineer for operational incidents, queue tickets, and batch reconciliation failures. Provide off-hours support for scheduled changes, patching windows, and critical production outages.

Requirements

• NetIQ / OpenText IDM: Demonstrated hands-on experience administering and engineering NetIQ Identity Manager 4.8 in an enterprise environment.
• Driver Architecture: Proven expertise troubleshooting and managing diverse driver sets, specifically:
• Active Directory (AD) Driver
• Generic LDAP / Oracle Unified Directory (OUD) Driver
• Mainframe Connector (RACF, ACF2, or Top Secret)
• Loopback Drivers and custom integration interfaces
• Advanced Policy Logic: In-depth knowledge of NetIQ Designer, DirXML Scripting, Policy Builder, XPath expressions, and ECMAScript.
• User Application Workflows: Direct experience designing, debugging, and modifying provisioning request forms and approval workflows in Identity Applications (User App).
• Operating System & Infrastructure: Strong command-line proficiency in Red Hat Enterprise Linux (RHEL), including file permissions, system service management, and shell navigation.
• PKI & Certificate Operations: Direct experience handling mutual TLS (mTLS), third-party/internal CA server certificates, Java Keystores (key tool), and secure socket configurations.
• Operational Rigor: Strong diagnostic skills using DS Trace, driver traces, and system log analysis to isolate identity synchronization faults.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities