Desktop Support Technician

Senior IT Support Analyst – 3 / 4 days a week on site in Dublin

• Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues – Dell environment, autopilot / PXE
• Microsoft 0365 Office – resolving customer issues, SME on SharePoint and Teams end user support
• Account administration (e.g. Active Directory, group policy, Okta, logon problems including remote logon issues).
• iPhone email support - Airwatch (e.g. mailbox setup and synchronisation issues).
• Service now experience, ticket and escalation handling
• Able to build relationships and rapport with clients in a face to face environment.
• AV meeting room support and troubleshooting
• Cisco VCs
• Solstice
• App Space
• Liaise with HQ team and local AV vendor
• Regional Technical Lead
• Escalation point for the other desktop members
• Opening tickets with Microsoft
• Windows Vulnerability management via RiskSense and PowerShell scripting
• Asset life-cycle replacement, reporting and recycling
• EMEA Meeting room monthly reporting
• Roll out of Tanium & ControlUp

Process automation – power automate, MS Forms