Epic Cadence/Prelude Applications Support Coordinator (26-02140) -

Role

Epic Cadence/Prelude Applications Support Coordinator

Location

Remote

Certification is mandatory active one

Cadence/Prelude skills and certs are the most important thing.

The Epic Cadence/Prelude Applications Support Coordinator will bring 4+ years of experience in Epic application support and delivery. This role is accountable for both production support and assigned project work, requiring the ability to balance operational commitments with enhancements, implementations, upgrades, and other project initiatives.

Key Responsibilities

Provide SME-level support for Epic Cadence and Prelude workflows and configuration.

Manage incidents, requests, maintenance, and enhancements within established SLAs.

Own assigned project deliverables across requirements, design, build, testing, implementation, go-live, and stabilization.

Collaborate with client stakeholders, Accenture teams, vendors, and offshore resources.

Maintain accurate application and project documentation.

Proactively communicate delivery status, risks, dependencies, and resource needs.

Meet applicable security, HIPAA, and data governance requirements.

Support cross-application and cross-functional work as needed.

Current Epic Cadence and Prelude certification(s) required

Job Description

INTERNAL JOB DESCRIPTION

Title

Epic Cadence/Prelude Applications Support Coordinator

Location

Remote (Not specified in raw data)

Number of Openings

1

POSITION OVERVIEW

The Epic Cadence/Prelude Applications Support Coordinator role is accountable for both production support and assigned project delivery. This team balances daily operational commitments with enhancements, implementations, upgrades, and broader cross-functional healthcare IT initiatives. The mission is to ensure seamless patient scheduling and registration workflows while maintaining system stability and compliance.

DAY-TO-DAY RESPONSIBILITIES

• Provide SME-level support for Epic Cadence and Prelude workflows and configuration.
• Manage incidents, requests, maintenance, and enhancements within established SLAs.
• Own assigned project deliverables across requirements, design, build, testing, implementation, go-live, and stabilization.
• Collaborate with client stakeholders, Accenture teams, vendors, and offshore resources.
• Maintain accurate application and project documentation while proactively communicating delivery status, risks, and dependencies.
• Support cross-application and cross-functional work as needed while meeting all security, HIPAA, and data governance standards.

TOP 3 REQUIRED SKILLS

• Epic Cadence & Prelude build/configuration experience (4+ years)
• Production support and incident management within established SLAs (4+ years)
• End-to-end project lifecycle delivery (requirements, build, testing, go-live) (4+ years)

ADDITIONAL DESIRED SKILLS

• Cross-application integration and collaboration with third-party vendors
• Offshore delivery model coordination
• HIPAA compliance and healthcare data governance knowledge
• Technical documentation and risk management

IDEAL CANDIDATE PROFILE

A proactive, certified Epic analyst with a strong track record balancing ticket queues alongside complex project milestones. Demonstrates polished communication when interfacing with client stakeholders and cross-functional teams. Thrives in structured healthcare IT environments requiring strict compliance and attention to detail.

Job Responsibilities

Provide SME-level support for Epic Cadence and Prelude workflows and configuration.

Manage incidents, requests, maintenance, and enhancements within established SLAs.

Own assigned project deliverables across requirements, design, build, testing, implementation, go-live, and stabilization.

Collaborate with client stakeholders, Accenture teams, vendors, and offshore resources.

Maintain accurate application and project documentation while proactively communicating delivery status, risks, and dependencies.

Support cross-application and cross-functional work as needed while meeting all security, HIPAA, and data governance standards.

About Us

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 19 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.