Senior Operations Support Analyst

An Investment Banking client of ours is looking to hire a Senior Technical Operations Support Analyst to join their organization. The team is responsible for first and second level support of IT infrastructure at Client including networking, Windows / Linux servers, databases, security, middleware, and cloud environments. They also provides incident management support for major incidents. Candidates must have a strong IT background with experience in network administration as well as server administration in a support and incident management capacity.

Responsibilities Include

• Working as part of a global team, troubleshoot and resolve issues within the firm's various cross-region infrastructure platforms
• Collect diagnostic materials and other supporting evidence to identify the root cause of problems
• Perform routine event volume and root cause analytics and remediation to drive down noise and event volumes
• Assist application support and development teams in diagnosing application issues
• This position focuses on network and systems administration and support
• This position also had a high focus on driving automation of manual tasks, using orchestration tools and scripting
• This position will have rotational coverage of Incident Management responsibilities where they will manage all major incident bridges and incidents; providing effective escalation, notifications, managing tickets, communications, and drive next steps
• Develop, test and implement automated solutions using scripting and orchestration to enhance existing monitoring tooling, event handling and incident escalation

Required Skills

• Must have solid critical thinking skills and be able to collect and analyze evidence from logs, monitoring and other diagnostics (such as stack traces)
• Must be able to consistently apply procedures
• Prior experience with server administration (Windows / Linux platforms)
• Prior experience with network administration (Cisco, Juniper, Fortinet, Bluecoat, F5, etc)
• Prior experience in an IT operations / support role
• Knowledge or conceptual understanding of other infrastructure technologies – servers, databases, core services, storage, cloud, etc.
• Ability to prioritize and effectively triage issues
• Ability to effectively balance time between day-to-day support work and project-related tasks
• Strong verbal and written communication skills. Ability to cope with business needs, respond to and address production situations promptly. Drive high level issues through Incident Management (ITIL best practices)
• Ability to communicate and act professionally with IT staff and business clients while under strict deadlines
• Ability to work in a team-oriented setting with strong interpersonal skills
• Ability to deal with changing priorities and work with global teams

Desired Skills & Experience

• Bachelor's Degree in Information Systems / Computer Science or related field
• Windows Server 2012 administration
• Red Hat Enterprise Linux administration
• Cisco certification at any level
• Experience in the financial industry
• Incident Management / ITIL understanding.
• Scripting experience in Python / Bash