Onsite Support Analyst

Job Title: Onsite Support Analyst

Location

Crowley, TX 76036

Employment Type

Contract

About the Role

We are looking for a motivated and detail-oriented Onsite Support Analyst to join our client's team in the IT sector. In this role, you will contribute to providing expert desktop support, managing computer hardware and software, and acting as a second point of escalation for incidents and service requests.

Responsibilities

• Provide second-line investigation and diagnosis.
• Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
• Escalate unresolved incidents and service requests within agreed timescales.
• Liaise with customers, other IT support groups, and third-party providers when necessary.

Requirements

• Minimum 5 years of onsite IT support experience.
• Experience imaging and deploying devices using Microsoft Intune.
• Strong troubleshooting skills across hardware, software, operating systems, and networking.
• CompTIA A+ Certification required. Network-related certification or knowledge preferred.

Preferred Qualifications (if any)

• Previous IT support experience within a manufacturing environment.
• Experience supporting CAD applications and engineering software.
• Leadership or team lead experience.
• Exposure to AI technologies, tools, or automation initiatives.
• Monday-Friday, 8:00 AM - 5:00 PM

Who We Are

SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We’re a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters.

Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact? We’re always looking for talented individuals who are ready to make a difference.

• Explore opportunities
• Grow your career
• Be part of something global
• Your future starts here.