IT Support Specialist

Job Title

Jr. IT Resource

Location

Williams Companies,6221 Mile Lane Rd Sayre, PA

Reports to

Chief Technology Officer

Starting rate is $23/hour, increases based on experience

Essential Duties and Responsibilities

• Responsible for resolving routine to complex information system issues relating to all technology including workstations, software applications, printers, network, servers, LAN connectivity, wireless networking
• Take action and ownership to solve problems in response to queries and support tickets raised by business users
• Ask questions to determine nature of problem
• Run diagnostic programs to resolve problems
• Walk customer through problem-solving process
• Respond to queries either in person, email, messaging apps or over the phone
• Install, modify, and repair computer hardware and software
• Setup and Install computers and peripherals (Camera, Printers, Docks, scanners etc) for users and train new users
• Evaluate and propose technology improvements under the direction of IT manager
• Maintain and be responsible for hardware onsite to plan refresh cycles and propose budget
• Write training manuals, document new processes and procedures
• Run diagnostic programs to resolve problems
• Perform other tasks assigned by IT manager

Essential Skills

• Clear, professional, and friendly telephone/communication skills
• Ability to work well individually, as well as in a TEAM environment.
• Ability to communicate effectively with all TEAM members and clients.
• Strong organizational skills: ability to multitask and prioritize in a fast-paced environment.
• Demonstrates analytical and problem-solving skills

Qualifications and Requirements

• Background in technology with experience in supporting Windows OS, hardware and software, printers, MS Office, and LAN/WAN issues.
• Experience troubleshooting hardware and network problems.
• Understanding of basic networking principles.
• General technology troubleshooting skills.
• Network troubleshooting background or understanding of network technology or telephony
• POS system understanding.
• Must have a valid driver’s license and ability to travel to store locations as required in PA and NY.
• Represent yourself and TEAM Dandy positively and respectfully.
• Standing or walking around premises for extended periods of time.
• Requires frequent bending and reaching.
• Requires lifting 10-20 pounds of weight frequently and lifts or maneuvers up to 50 pounds of weight on occasion.