Senior IT/OT Infrastructure Engineer - Manufacturing Digitalization

Description

Onsite working

Senior IT/OT Infrastructure Engineer – Manufacturing Digitalization

Location

Cincinnati, OH - Resource need to work from client site 5 days per week

Position Summary

We are seeking an experienced Senior IT/OT Infrastructure Engineer – Manufacturing Digitalization to support manufacturing equipment digitalization, network connectivity, Data Integrity (DI) upgrades, MERA network onboarding, and VxRail infrastructure within a regulated manufacturing environment.

The role will provide hands-on IT/OT infrastructure support for critical manufacturing initiatives, including connecting and digitalizing manufacturing equipment, implementing secure and standardized network connectivity, supporting infrastructure upgrades, and coordinating activities across Networking, Cybersecurity, IAM, Windows/Server, VMware/Virtualization, Storage/Backup, End User Computing, and external vendors.

The ideal candidate will have strong experience troubleshooting complex [strong style="font-weight: bolder;"]IT/OT infrastructure issues in manufacturing and laboratory environments, along with a solid understanding of [strong style="font-weight: bolder;"]GxP/GMP requirements, network infrastructure, firewalls, VMware/VxRail, Windows, Active Directory, backup and recovery, and manufacturing/laboratory systems.

Key Responsibilities

• Manufacturing Equipment Digitalization & Connectivity

Support the connection and digitalization of manufacturing equipment across the site.

Define technical connectivity requirements including [strong style="font-weight: bolder;"]ports, protocols, network access, security requirements, and performance expectations.

Support [strong style MERA network onboarding and standardized manufacturing network connectivity.

Coordinate connectivity activities across Networking, Cybersecurity, IAM, Server/Windows, VMware, Storage/Backup, EUC, and vendor teams.

Ensure manufacturing equipment connectivity is secure, supportable, scalable, and aligned with enterprise standards.

Work with equipment vendors and internal SMEs to troubleshoot and resolve connectivity issues.

• IT/OT Infrastructure Support

Provide IT infrastructure support for critical manufacturing and laboratory projects.

Support [strong style Cincinnati VxRail infrastructure and associated manufacturing workloads.

Troubleshoot issues across infrastructure layers including

Servers and Windows

VMware/virtualization

Network connectivity

Storage

Backup and recovery

Active Directory and access

Firewalls and security

Manufacturing and laboratory applications

Diagnose issues spanning [strong style host, VM, network, storage, application, authentication, and authorization layers.

Coordinate infrastructure changes and remediation activities with enterprise/shared-service teams.

• IT/OT Troubleshooting & Root Cause Analysis

Own end-to-end troubleshooting of complex [strong style="font-weight

bolder;"]IT/OT incidents affecting manufacturing and laboratory operations.

Apply structured troubleshooting methodologies to isolate root causes and identify permanent corrective actions.

Collect technical evidence locally when operating within limited-access or shared-services environments.

Escalate issues to the appropriate resolver groups with sufficient technical evidence and business context.

Track escalated issues through resolution and ensure proper closure.

Prepare clear [strong style="font-weight

bolder;"]Root Cause Analysis (RCA) documentation for significant or recurring incidents.

Identify recurring issues and recommend permanent fixes and infrastructure improvements.

• Network, Firewall & Security Coordination

Troubleshoot manufacturing and laboratory network connectivity issues.

Apply practical knowledge of

Switching and routing concepts

VLANs

DNS/DHCP

TCP/IP connectivity

Firewall rules

Ports and protocols

Network access requirements

Define and communicate appropriate network/firewall change requirements to Networking and Cybersecurity teams.

Coordinate implementation and validation of connectivity changes.

Ensure network solutions meet enterprise cybersecurity and manufacturing operational requirements.

• Data Integrity & Regulated Environment Support

Support [strong style Data Integrity (DI) and infrastructure upgrade initiatives within manufacturing and laboratory environments.

Work in accordance with applicable [strong style="font-weight

bolder;"]GxP/GMP requirements for IT/OT systems.

Maintain appropriate documentation discipline and audit readiness.

Apply risk-based decision-making when supporting regulated manufacturing systems.

Ensure infrastructure changes and incident-resolution activities are appropriately documented.

Support compliance and audit activities when required.

• Backup, Storage & Recovery

Support and coordinate [strong style="font-weight

bolder;"]backup, retention, storage capacity, and recovery readiness for manufacturing, laboratory, and OT workloads.

Review and verify backup and infrastructure logs.

Coordinate and validate recovery/test-restore activities.

Identify backup, capacity, retention, and recovery gaps proactively.

Work with Storage/Backup and infrastructure teams to remediate identified risks.

Ensure critical manufacturing workloads have appropriate recovery capabilities.

• Windows, Active Directory & Identity Support

Apply Windows administration fundamentals when troubleshooting manufacturing and laboratory systems.

Support issues involving

Windows servers/workstations

Active Directory

AD groups

User/service accounts

Authentication

Authorization

Access permissions

Coordinate IAM and Active Directory changes with enterprise teams.

Troubleshoot access issues and determine whether problems originate from identity, application, operating system, network, or security layers.

• Laboratory & Manufacturing Systems Support

Support infrastructure and connectivity associated with laboratory and manufacturing technology environments.

Work with systems and platforms such as

LIMS

CDS

Laboratory instruments

SCADA

HMI

Historians

Manufacturing equipment

Coordinate with application SMEs, manufacturing teams, laboratory teams, infrastructure groups, and vendors to restore services quickly.

Understand dependencies between manufacturing equipment, applications, infrastructure, networks, and security services.

• Documentation & Asset Management

Maintain clear and accurate technical documentation, including

Incident documentation

RCA summaries

Connectivity requirements

Infrastructure requirements

Troubleshooting documentation

Technical change requirements

Maintain accurate asset and [strong style="font-weight

bolder;"]CMDB information for supported systems and infrastructure.

Ensure documentation meets operational, compliance, and audit-readiness expectations.

• Stakeholder & Vendor Coordination

Coordinate activities across global/shared service teams including

Networking

Cybersecurity

IAM

Server/Windows

VMware/Virtualization

Storage/Backup

End User Computing

Manufacturing/Lab application teams

External vendors

Manage multiple incidents and project activities concurrently.

Prioritize activities based on operational impact and business risk.

Communicate technical issues clearly to both technical and non-technical stakeholders.

Translate technical problems into understandable [strong style="font-weight: bolder;"]business impact, operational risk, and remediation requirements.

Set appropriate expectations and escalate issues based on business criticality.

Required Skills & Experience

8-10+ years of strong experience supporting [strong style="font-weight: bolder;"]IT/OT infrastructure within manufacturing and/or laboratory environments.

5+ years of demonstrated ability to own complex [strong style="font-weight: bolder;"]end-to-end IT/OT troubleshooting and root cause analysis.

[strong style="font-weight

bolder;"]Experience supporting VxRail infrastructure is highly desirable.

5+ years of experience supporting manufacturing equipment digitalization and network connectivity.

5+ years of working knowledge of [strong style="font-weight

bolder;"]GxP/GMP regulated environments and associated documentation and audit-readiness expectations.

3 to 5 years of strong understanding of networking fundamentals including [strong style="font-weight: bolder;"]VLANs, switching/routing, DNS, DHCP, ports/protocols, and firewall connectivity.

Experience coordinating network and firewall changes with enterprise infrastructure and cybersecurity teams.

Experience with [strong style="font-weight

bolder;"]VMware/virtualization technologies and troubleshooting across host, VM, network, and storage layers.

Working knowledge of [strong style="font-weight

bolder;"]Windows administration and Active Directory.

Experience troubleshooting authentication, authorization, and access-related issues.

Experience with [strong style="font-weight

bolder;"]backup, retention, storage, capacity management, recovery readiness, and test restores.

Familiarity with manufacturing and laboratory technology environments such as [strong style="font-weight: bolder;"]LIMS, CDS, instrument connectivity, SCADA, HMI, and historian systems.

Experience working within [strong style="font-weight

bolder;"]shared-services and limited-privilege operating models.

Strong incident management, troubleshooting, escalation, and follow-through capabilities.

Strong technical documentation skills, including incident notes, RCA documentation, connectivity requirements, and CMDB maintenance.

Strong vendor and cross-functional team coordination skills.

Excellent verbal and written communication skills.

Ability to manage concurrent incidents and project activities based on business impact and risk.

Preferred Skills

Experience supporting [strong style="font-weight

bolder;"]pharmaceutical, life sciences, or other regulated manufacturing environments.

Experience with manufacturing equipment network onboarding and digitalization initiatives.

Experience with [strong style="font-weight

bolder;"]MERA network onboarding.

Hands-on exposure to [strong style="font-weight

bolder;"]VxRail and VMware infrastructure.

Experience supporting manufacturing/laboratory systems in a [strong style="font-weight: bolder;"]GxP/GMP environment.

Experience coordinating across global infrastructure and cybersecurity shared-service organizations.

Familiarity with Data Integrity (DI) requirements and infrastructure upgrades within regulated environments.

Key Skills

IT/OT Infrastructure | Manufacturing Digitalization | Manufacturing Equipment Connectivity | OT Networking | GxP | GMP | Data Integrity (DI) | MERA Network | VxRail | VMware | Windows Server | Active Directory | IAM | VLAN | DNS | DHCP | Firewalls | TCP/IP | Ports & Protocols | Cybersecurity | Storage | Backup & Recovery | LIMS | CDS | SCADA | HMI | Historian | Instrument Connectivity | Root Cause Analysis (RCA) | Incident Management | CMDB | Vendor Management | Manufacturing IT | Lab IT