Cisco Voice Systems Administrator

Job Description

Quevera is seeking a Cisco Voice Systems Administrator in Columbia, Maryland.

This role supports the administration, maintenance, and performance of enterprise communications infrastructure, including Cisco Unified Communications Manager and related telephony systems. Responsibilities include voice network configuration, dial plan management, system maintenance, performance monitoring, and technical support to ensure reliable communications services.

Job Responsibilities

• Administer and maintain enterprise Cisco Unified Communications Manager (CUCM) and related voice communication systems.
• Plan and coordinate routine system maintenance, including updates and upgrades.
• Maintain accurate documentation of system configurations and changes.
• Design, administer, and analyze corporate dial plans and traffic routing within the voice network.
• Monitor voice systems for performance and compliance with service-level agreements (SLAs).
• Provide technical support for lower-tier break/fix issues and telecommunications move, add, change, and deactivation requests.

Minimum Requirements

• Seven (7) years of systems administration experience supporting programs and contracts of similar scope, type, and complexity.
• Bachelor's degree in Mathematics, Science, Engineering, Statistics, Engineering Management, or a related discipline from an accredited college or university. Five (5) years of additional systems administration experience may be substituted for the degree.
• Experience configuring and administering TDM and VoIP telephone call management systems, including technologies such as Nortel Meridian PBXs and Cisco Unified Communications Manager.
• Experience with large-scale Cisco Voice implementations in multi-cluster environments and associated data networking infrastructure.
• Working knowledge of H.323 and SIP protocols.
• Familiarity with Cisco UCS platforms, voice gateways, virtualization, and ESXi.
• DoD 8570 IAM Level II certification required.

Why Join Quevera?

Award-Winning Culture

Quevera was recognized as a Top Workplace in the Washington, DC/Baltimore region for 2025, marking our fifth consecutive year receiving this distinction based on employee feedback.

Outstanding Benefits

We invest in our employees and their families through a highly competitive benefits package, including:

• 100% employer-paid medical coverage (optional plan)
• Competitive options for Medical, Dental and Vision insurance
• Employer-paid short-term and long-term disability coverage
• Employer-paid life insurance
• $5,000 annually for education, training, certifications, and professional development
• Career advancement through our structured iQTouch Program
• Up to 6% 401(k) match
• Additional 4% profit-sharing contribution, at company discretion

At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace—we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence.

Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1