Site Reliability Engineer

Key Responsibilities

• Support and enhance observability across production systems, including monitoring, logging, and alerting.
• Help maintain Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for key services.
• Participate in evaluating services for production readiness.
• Collaborate with development teams to identify reliability risks and improve system architecture.
• Automate operations, including CI/CD pipelines, incident response, and infrastructure provisioning.
• Participate in incident response and on-call rotations for critical services.
• Contribute to post-incident analysis and drive reliability improvements.
• Partner with security, infrastructure, and product teams to support performance, compliance, and operational excellence.

Must-Have Qualifications

• Willingness to work onsite and participate in a 24/7 on-call rotation as needed.
• 5+ years of experience managing and supporting high-traffic digital platforms.
• Strong experience with CI/CD pipelines and deployment automation.
• Experience with AWS and/or GCP cloud platforms.
• Solid scripting skills in Python, Bash, Groovy, or similar languages.
• Hands-on experience with observability and monitoring tools such as Datadog, New Relic, AppDynamics, or similar.
• Understanding of web, mobile, and OTT architectures.
• Experience supporting large-scale websites, mobile and OTT applications, microservices, APIs, and distributed systems.
• Experience with infrastructure-as-code tools such as Ansible, Terraform, or Chef.
• Familiarity with performance testing tools such as JMeter or k6.
• Hands-on experience with debugging tools such as Charles Proxy or Fiddler.

Preferred Qualifications

• Experience with CDNs such as Akamai and reverse proxies such as NGINX or Varnish.
• Exposure to video streaming platforms.
• Familiarity with application and infrastructure security controls and best practices.
• SRE, DevOps, or Performance Engineering certifications are a plus.