Video Triage Engineer

Key Responsibilities

• Ensure timely, high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems.
• Respond promptly to critical field issues, identify root causes, and implement effective mitigation strategies.
• Troubleshoot end-to-end issues in video devices.
• Conduct source code reviews to identify root causes within components and platforms.
• Diagnose and resolve issues using Linux systems and networking protocols, including packet capture analysis.
• Design and enhance operational tools and develop DevOps solutions to improve system performance and efficiency.
• Use AWS services, including S3, Athena, and QuickSight, to analyze data from millions of field devices and generate actionable insights.
• Develop and implement anomaly detection techniques and data-driven solutions to identify and resolve system issues proactively.
• Perform global metric comparisons across different device models.

Required Skills and Qualifications

• Strong experience in C/C++, Python, and Linux.
• Experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana.
• Proficiency in at least one scripting language, such as Bash, Python, or Go.
• Experience in a Technical Lead or Senior Engineer role, or experience mentoring a small engineering team.
• Ability to make sound technical decisions and explain the rationale to stakeholders.
• Experience with defect tracking tools such as Jira.
• Experience with source control management tools, including Git and GitHub.
• SQL and/or Amazon Athena experience.