Helpdesk Support

• Imaging / re-imaging laptops & desktops
• Troubleshooting technical laptop and desktop issues (Windows & applications)
• Decommissioning end-of-lease desktops & laptops
• Diagnosing laptop & desktop hardware issues
• Mapping network drives / printers
• Coordinating laptop & desktop repairs with hardware suppliers
• Assisting with application testing
• Vendor escorts (occasional)
• Some relocation of desk phones / workstations
• Some remote support (via remote access software)

Background

• 3-5 years technical support experience
• Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)

Hard Skills

• Strong Windows 7 troubleshooting & diagnostics
• Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)
• Hardware troubleshooting & diagnostics (laptops, desktops)
• Basic networking (drive / printer mappings, network connection diagnostics)
• Active Directory / PC security
• Internet Explorer & Chrome troubleshooting
• BlackBerry / mobile phone / CISCO handset support experience is a bonus

Soft Skills

• Good communicator (written and verbal)
• Takes responsibility & accountability
• Teachable
• Solutions-focused
• Team player – able to contribute new ideas
• Flexible in terms of workload and daily tasks

All your information will be kept confidential according to EEO guidelines.