IT Operations Support L3

Role

IT Operations Support L3

Location

Atlanta, GA (Hybrid)

Duration

24+ months (Possible chances of conversion)

Shift

Fri-Sun (Night Shift)

Pay Range

$27-$30/hr. on W2

Job Summary

This is a frontline systems infrastructure analyst position responsible for monitoring and managing the distributed computing environment consisting of the Windows servers, Unix/Linux servers, web applications, Enterprise Storage, and Oracle and SQL Server databases. This includes monitoring, diagnosis, and resolution.

Job Requirements

• Fundamental knowledge of the functionality of infrastructure event management tools, in addition to the support tools and resources available to the frontline for resolving problems.
• Ability to interface and coordinate repair efforts with external vendors and companies that are utilized as partners or service providers.
• Responsible for working as a team with multiple Southern Company systems groups and the Technology Organization to ensure the overall integrity of the computing networks.
• Provide centralized monitoring, first line problem diagnosis and resolution for computing systems including batch streams on open systems (Windows, Unix/Linux).
• When responding to events, the frontline analyst must carefully track and document all issues and resolutions in detail as a permanent record.
• Monitor backup processes associated with disaster recovery for business-critical applications.
• Provide first line problem determination and recovery for abnormal termination (abends) of applications.
• Continuously identify process improvement opportunities with frontline tools, processes, and troubleshooting documentation.
• Detailed, in-depth troubleshooting of events that involve the health and availability of the computing environment.

Competencies

• In-depth knowledge of computing systems troubleshooting techniques and concepts.
• Practical experience working with computing systems and respective alarm information.
• Working knowledge of the OUA (Oracle Unified Assurance) application.
• Experience running batch jobs in Autosys and Control-M
• Working knowledge of computer systems/networks:
• Windows physical/virtual/clustered servers
• UNIX/Linux servers
• Exchange servers
• SQL databases
• Oracle databases
• Internet Information Services (IIS)
• Distributed File System (DFS)
• Working knowledge of Production Application Support tools and Automated Schedulers:
• CA AutoSys
• BMC Control-M

Characteristics

• Responsible for modeling behaviors that support our values.
• Demonstrate our Values which are Safety First, Unquestionable Trust, Superior Performance, and Total Commitment.
• Strong analytical and troubleshooting skills.
• Possess attention to detail.
• Professional oral and written communication skills.
• Excellent listening and comprehension skills.
• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments.
• Ability to build relationships and work in a team atmosphere.
• Ability to provide and accept feedback.
• Communicate progress, problems, and best practices to management and team.
• Embrace change.
• Work proactively.
• Take ownership and initiative.

Education / Experience

• An education in Computer Science, Computer Information Systems, or related field and/or 5 years’ experience in computer systems environment are highly desired for this position.
• Previous experience working in 24x7x365 operations center is highly desirable