Field Service Technician

Job Description

• Provide service-related assistance by way of phone support.
• Attend field breakdowns and repair crane in a timely manner.
• Maintain service reports and submit these in a timely manner upon completion of repair.
• Provide feedback on component failure.
• Train distributors in the commissioning of the first new product.
• Analyse and troubleshoot warranty problems when beyond the scope of the distributor or customer.
• Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance.
• Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.
• Analyses reports of technical problems to determine trends affecting future design, production, service, and maintenance processes and recommends modifications to eliminate future problems.
• Perform other ad-hoc duties as assigned.

Job Requirement

• High School with 5 years or greater of technical service & support related working experience preferably in the crane industry or heavy equipment industry.
• OEM or dealer experience in heavy equipment/Crane background is advantageous.
• Specialist training in the crane industry or on Manitowoc Cranes is advantageous.
• Trade certificate in either Mechanical or Electrical trades, with a high level of automotive and Canbus electrical diagnostic skills.
• Fault finding and diagnostic skills in Electrical, hydraulic, engine, drive-line, braking and general maintenance and repairs in Heavy equipment or LBCC and Mobile Cranes.
• Ability to read and work with electronic and hydraulic schematics.