SAP OTC Business Analyst (contract 3-6 mos)

Title: SAP OTC Business Analyst

Location

Cleveland, OH, US

Description

We are seeking two experienced hands-on SAP Business Analyst with a thorough knowledge of business flows for in-house Service, in-house Repair, and Field Service with a focus on OTC. Strong diagnosis, trouble shooting, problem solving, and communication skills are required. Work independently and collaboratively to achieve objectives and assignments timely resolution.

This job is located at our global corporate headquarters in Midtown Cleveland, Ohio.

Job responsibilities include

• Supporting remote location SAP user computer and business systems to include analyzing/troubleshooting, corrective actions
• Ensure customer satisfaction by responding to incoming contacts via phone, e-mail, fax
• Resolving defects via SAP configuration following internal guidelines and SDLC processes
• Weigh the impact of problems to end users and customers in order to assign an appropriate priority and resolution target
• Work independently and collaboratively to achieve objectives and assignments timely resolution
• Use ServiceNow software to record all contacts, actions, and status

Requirements

• 3+ years of practical experience with SAP OTC problem solving
• Experience with SAP ECC 6 is required
• SAP generalist, with focus on Order to Cash, and Procure to Pay in an SD environment
• Working knowledge of business and computer systems / software
• Proven problem solving and clear communication skills
• Use of proper English grammar, written and verbal
• Proof of authorization to work in the United States

Preferred

• 2+ year of 2nd Tier Support experience is preferred
• Microsoft Office Suite knowledge
• Multi-location, multi-state experience
• Lives in Northern Ohio
• 4 year degree in IT, business administration or related field OR a 2-year degree from a technical college OR equivalent work experience

Send resume and/or call for immediate consideration.

Jim Replogle

maverickdirect.talentmanager@gmail.com

(330)668-6800 x208