Data Analyst III

100% Remote

Job Description

Sets up new customers, establishing the customer role in the system. Contacts customers to request additional information and to verify customer data. Troubleshoots and resolves issues relative to customer setup using established guidelines. Works with supervisor to develop solutions when problem is more complex of affects multiple processes across the department. Completes requests within established timeframes and keeps requestor notified of status. Ensures data accuracy, validity, and completeness in results. Creates and updates core master data procedures as directed. Begins to demonstrate understanding of processing customer requests to downstream processes/systems. Participates on projects as required and assigned by management. Identifies technical issues encountered in the production environment to the IT department and escalates for resolution. POSITION SUMMARY (To describe in general the purpose, duties and responsibilities of the position)

Senior Editorial Data Analysts across Editorial and Publishing Operations develop and maintain data tools and requirements in alignment with Research Publishing and Wiley data standards. Analyzing data across the product/platform/service, Senior Editorial Data Analysts influence core performance and manage expectations to set benchmarks and KPIs. Providing data solutions and taking forward data projects, Senior Editorial Data Analysts collaborate closely with other parts of the business and a wide range of stakeholders, with a primary focus on Editorial Excellence, Comprehensive Editorial Evaluation, and Peer Review Services. Senior Editorial Data Analysts bring an analytical mindset, enjoy data discovery, find comfort and control in modelling and visualization, and are able to leverage data and analytical techniques to showcase Publishing Solutions & Performance’s value.

Senior Editorial Data Analysts assess performance across the manuscript management ecosystem from submission to decision and export to Content Operations. They are responsible for scrutinizing performance of our products/platforms/services against relevant KPIs and targets and they create feedback insights via reporting to drive continuous improvement.

PRIMARY RESPONSIBILITIES

MAJOR ACTIVITIES

(List the activities that the person is responsible for)

EXPECTED END RESULT

(Why is it done?)

% of Time*

Generate performance reports

• Review and monitor vendor partner SLAs, flag analysis to relevant stakeholders across Publishing Solutions & Performance
• Generate and review product/service/platform reports (e.g., image screening, reviewer selection, article transfer, admin and editor performance,
• Effective communication to all key stakeholders/end users re. Service/product/platform features/issues, etc.
• Scale and cost efficiency
• Consistent, superior author experience

30%

article and journal performance) and share across with relevant Publishing Solutions & Performance stakeholders

• Create and maintain Publishing Solutions & Performance specific data tools for BAU performance models (pre-acceptance, vendor partner/subject experts/integrity/journal operations/systems/platforms/author product) and ensure alignment across Research models. Capture and collate performance data to assist with informed decision making. Provide analysis to Publishing Solutions & Performance stakeholders

and present data in a considered manner.

• High-quality, high-value platform or product experience

Assess and influence performance of product (journal, service, or platform) through data insights

• Monitor and analyze performance of platform/product/service/feature, both BAU and in periods of hypervigilance after a release or other change
• Monitor performance of portfolio/journal/articles against agreed targets for KPIs or performance benchmarks and analyze performance trends
• Systematic and "always on" analysis of Voice of Customer (VOC) data (multiple sources) with appropriate feedback loop into the Editorial Management Solutions team and Peer Review Performance team to inform continuous improvement or evaluation of solution
• establish and maintain specific Publishing Solutions & Performance service, platform, product benchmarks and KPIs and formulate data requirements for Publishing Solutions & Performance within E2E data infrastructure.
• Collaborate closely across Publishing Solutions & Performance on program level performance of service/platform/product. Maintain effective partnerships with key stakeholders across Research

to build performance standards.

• Effective communication to all key stakeholders/end users re. Service/product/platform features/issues, etc.
• Scale and cost efficiency
• Consistent, superior author experience
• High-quality, high-value platform or product experience

50%

Maintain superior data integrity management approach

• Monitor data integrity. Trouble-shoot integrity concerns, test, and work with relevant stakeholders to innovate and provide solutions to analytical and data validity issues to optimize sound and aligned end-to-end data management.
• Effective communication to all key stakeholders/end users re. Service/product/platform features/issues, etc.
• Scale and cost efficiency
• Consistent, superior author experience

20%

• Maintain Publishing Solutions & Performance metadata, control and enable cross-functional integration.
• Create and maintain documentation of activities in line with the Editorial Excellence Process Managers’ documentation framework, to enable

understanding, reproducibility, and discoverability.

• High-quality, high-value platform or product experience

DECISIONS

MAJOR ACTIVITIES

(List the decisions that the person is responsible for)

EXPECTED END RESULT

(Why is it done?)

% of Time*

• Decide whether to take action or not on analysis or data points (i.e., is this impactful/significant enough to share)
• Effective communication to all key stakeholders/end users re. Service/product/platform features/issues, etc.
• Scale and cost efficiency
• Consistent, superior author experience
• High-quality, high-value platform or product experience

60%

• Decide who needs to know about particular analysis or data points (e.g., does this insight fuel different training needs, does this insight reveal gaps in documentation, etc)
• Effective communication to all key stakeholders/end users re. Service/product/platform features/issues, etc.
• Scale and cost efficiency
• Consistent, superior author experience
• High-quality, high-value platform or product experience

30%

• Provide assessment/analytical support to inform maintain/sunset/optimize decisions (taken by Editorial Management Solutions Team)
• Effective communication to all key stakeholders/end users re. Service/product/platform features/issues, etc.
• Scale and cost efficiency
• Consistent, superior author experience
• High-quality, high-value platform or product experience

20%

SELECTION CRITERIA

ESSENTIAL

DESIRABLE

Education

Undergraduate degree or relevant industry experience

Degree in a maths, statistics, computer science, or other technical field

Prior Experience / Industry or Other

3-5 years relevant or transferable experience

Knowledge of and experience in analytics methodologies

Understanding of Research Publishing platforms/products/services. 1-3+ years of scholarly publishing exposure.

Required Skills, Knowledge and Characteristics

Excellent analytical and communication

skills

Technical and Business Competencies

Experience performing data analysis

Expert user of Microsoft Excel, including VBA; intermediate to experienced user of SQL.

Experience using PowerBI

Background using statistical packages/tools such as R, Python, SPSS, SAS, STATA, etc. in order to evaluate, and analyse data across multiple

domains.

Self-Management Competencies

Self-motivated; able to work independently; ability to initiate and implement value-added analysis

Ability to prioritize and make decisions within parameters

Core Competencies

Collaboration

• Works cooperatively with others across the organization to achieve shared objectives
• Represents own interests while being fair to others and their areas
• Partners with others to get work done
• Credits others for their contributions and accomplishments
• Gains trust and support of others
• Models collaboration across the organization
• Facilitates an open dialogue with a wide variety of contributors and stakeholders
• Balances own interests with others' Promotes high visibility of shared contributions to goals

Core Competencies

Results Orientation

• Has a strong bottom-line orientation
• Persists in accomplishing objectives despite obstacles and setbacks
• Has a track record or exceeding goals successfully
• Pushes self and helps others achieve results
• Sets aggressive goals and has high standards
• Is consistently one of the top performers
• Pursues everything with energy, drive , and the need to finish
• Persists in the face of challenges and setbacks
• Always keeps the end in sight, puts in

extra effort to meet deadlines

Core Competencies

Ensuring Accountability

• Follows through on commitments and makes sure others do the same
• Acts with a clear sense of ownership
• Takes personal responsibility for decisions, actions, and failures
• Establishes clear responsibilities and processes for monitoring work and measuring results
• Designs feedback loops into work
• Assumes responsibility for the outcome of others
• Promotes a sense of urgency and establishes and enforces individual accountability in the team
• Works with people to establish explicit performance standards
• Is completely on top of what is going on and knows where things stand
• Provides balanced feedback at the

most critical times

Core Competencies

Effective problem Solving

• Asks the right questions to accurately analyse situations
• Acquires data from multiple and diverse sources when solving problems
• Uncovers root causes to difficult problems
• Evaluates pros and cons, risks and

benefits of different solution options

• Readily distinguishes between what's relevant and what's unimportant to make sense of complex situations
• Looks beyond the obvious and doesn't stop at the first answers
• Analyses multiple and diverse sources of information to define problems

accurately before moving to solutions

Management and Leadership Competencies

Language Requirements

Strong English written/verbal language

skills

Physical Requirements

Other Requirements / Competencies

ADDITIONAL INFORMATION

(To be included in all Position Descriptions – Audit requirement) Health & Safety

• Comply with, and make positive contribution to, all company policy, rules and procedures for Health & Safety and current H&S legislation and best practice.
• Ensure that all colleagues within own area of responsibility know, understand and comply with all company policy, rules and procedures for Health & Safety and current H&S legislation and best practice.

SOXA

• Know and understand the controls and processes in own area.
• Identify any changes during the year, which might affect existing controls or require new controls. Ensure that documentation is updated accordingly.
• Ensure that any control owners who report to you are aware of their responsibility as control owners to carry out controls and retain documented evidence.
• Notify senior management as soon as possible if controls are not being performed timely.
• As requested by the Company, perform an annual assessment (test) of controls based upon management's guidance and retain all supporting documents evidencing it.
• Ensure that own team are aware of all the processes and controls in my area and their relevance both to them and to the business.
• Assist as required in the annual audit process with KPMG.
• Notify senior management if any misconduct is noted.

EEO

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”