IT Support Senior Associate

NEOLYTIX

IT Support Senior Associate

Information Technology | Gurugram

FUNCTION

Information Technology

EXPERIENCE

2–4 Years

LOCATION

Gurugram (Onsite)

SHIFT

General Hours

About the Role

Neolytix is a US-headquartered healthcare BPO/KPO serving 280+ healthcare organizations across RCM, Credentialing and Provider Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics, with delivery centers in Gurugram and Manila. The IT Support Senior Associate provides first- and second-level technical assistance to onsite and remote users across the Gurugram office and global operations, ensuring smooth functioning of hardware, software, network infrastructure, and end-user systems.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, and peripheral issues.
• Install, configure, and troubleshoot operating systems (Windows and macOS), standard applications, and email clients (Outlook, Exchange Online, and Google Workspace).
• Manage user accounts, security permissions, and system access via Azure AD, Microsoft 365, Intune, and other enterprise platforms.
• Maintain and update IT asset inventory with proper documentation and tagging.
• Support and monitor network connectivity, Wi-Fi, VPN, and SharePoint performance with IT administrators.
• Assist with setup and maintenance of video-conferencing and collaboration tools (Google Meet, Zoom, and Microsoft Teams).
• Respond to service tickets and follow up to ensure timely resolution per SLA targets.
• Collaborate with global IT teams for escalations, project rollouts, and security-compliance initiatives.
• Educate users on IT best practices, system security, and productivity-tool usage.

What You Bring

Must-Have

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2 to 4 years in IT support or helpdesk roles within a corporate or BPO environment.
• Proficiency in Windows, Microsoft 365, Exchange Online, SharePoint Online, Intune, and common enterprise IT platforms.
• Basic understanding of networking (LAN/WAN/Wi-Fi), VPNs, and cloud-based systems.
• Strong analytical, troubleshooting, and communication skills; able to manage multiple tasks in a fast-paced environment.

Nice-to-Have

• Familiarity with service-desk tools such as Jira, Freshservice, or Zendesk.

Why Join Neolytix

Multi-Geography Exposure

Hands-on learning across enterprise platforms in a US healthcare tech environment.

Supportive Global Team

Direct access to a collaborative global IT team.

Certification Support

Ongoing professional development and certification opportunities.

Solid Benefits

Competitive compensation with health insurance and paid time off.