Computer Support Specialists

Job Title

Computer Support Specialists

Employment Type

Contract

Work Hours

40 hrs./week

Work site

100% Onsite

Location

875 Central Ave., Albany, NY 12206

Job Duration

2 Years

Closing

08/05/2026.

Key Responsibilities

Survey Lifecycle Tasks

• Execute the opening and closing of online surveys according to established timelines.
• Coordinate and validate survey logistics, ensuring that live/closed status accurately reflects the survey schedule.

Provider Communication & Compliance

• Proactively manage provider outreach, including notifications of survey availability and status.
• Monitor and communicate with non-responding providers to ensure high participation rates and timely submissions.

Data Quality Assurance (QA) & Integrity

• Conduct comprehensive reviews of survey submissions to identify data anomalies and inconsistencies.
• Perform triage and coordination for Quality Control, serving as the point of contact for providers regarding data validation and clarification.
• Regularly report on non-responder status and data integrity metrics to Data Analysts and leadership.

Technical Support & Stakeholder Coordination

• Act as the liaison between end-users and IT services, submitting and tracking ITS requests on behalf of Center staff.
• Communicate critical system issues, technical errors, or data anomalies to Data Analysts immediately upon discovery.

Policy Compliance

• Adhere strictly to all DAIS policies, principles, and standard operating procedures (SOPs) regarding data collection, processing, privacy, and reporting.

Core Competencies

• Professional Rigor: Strong attention to detail.
• Communication: Excellent verbal and written communication skills, with a professional demeanor when interacting with external providers.
• Problem-Solving: Ability to triage technical and data-related issues rapidly and communicate with staff to determine effective solutions.
• Regulatory Adherence: Demonstrated ability to follow strict institutional protocols and data handling policies.

Minimum Qualifications

• Well organized, detail oriented, excellent verbal and written communication skills, including the ability to walk-through complicated technical ideas or tasks with individuals without an IT background.
• The ability to work alone and as part of a team.
• Excellent working knowledge of Microsoft Office, specifically Outlook, Access, Word, Excel and SharePoint.

Preferred Qualifications

• Bachelor's degree and experience working in a fast-paced setting with the ability to multi-task and work in complex databases.
• Experience in effectively communicating with consumers, providers, and staff.
• Experience creating and maintaining a data dictionary and mapping of existing databases.
• Experience in SQL, Python, R, or Tableau is a plus.

Miscellaneous Information

• Shift Timing: Monday - Friday between 9:00am and 5:00pm.
• Free parking is available on site. There may also be nearby pay lots or on-street parking.
• CDTA bus route/stop within 1⁄2 mile from 875 central ave.
• Interview will take place in person or online based on availability.
• Training will be provided to the selected candidate.

The Nexus Staff Difference

• Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
• We offer weekly payments via ACH (Automated Clearing House).
• Serving as Prime Vendors to New York State and New York City for over 10 years.