Computer Support Specialists

Job Title

Computer Support Specialists

Employment Type

Contract

Work Hours

40 hrs./week

Work site

100% Onsite

Location

1220 Washington Ave, Albany, NY 12226

Job Duration

2 Years

Closing

08/03/2026.

Knowledge, Skills, & Abilities

• Experience with ServiceNow or other ticket or case management software is a plus
• Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word
• Knowledge of basic accounting principles
• Excellent communication skills
• Works well with others
• Reliable and trustworthy
• Ability to multi-task and set priorities
• MS SharePoint knowledge is desirable
• Ability to write non-technical correspondence, communicate in writing.
• Ability to run SQL scripts or queries is a plus

Preferred Level of Education & Experience

• High School graduate with some college; computer science related degree is preferred.

Basic Duties (training is provided on-site)

• 1st Level Support for Help Desk and Security Incidents
• Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk
• Accurately document all issues and requests during the initial call
• Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
• Establish and maintain a working knowledge of the Statewide Financial System's navigation, procedures, and processing requirements
• Support users in the use of the sytem including, but not limited to, navigation, access, and reports.
• If required, route issues and requests to appropriate second line of support
• Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
• Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
• Participate in appropriate training, workgroups and agency meetings

Miscellaneous Information

• Monday through Friday, 8:00 am and 5:30 pm; 40 hours per week.
• Interviews will be conducted in-person or online based on availability.
• Training will be provided in specific systems, but overall computer literacy is preferred.
• Transportation: Free parking is available.
• The CDTA Bus line is the closest mode of public transportation.

The Nexus Staff Difference

• Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
• We offer weekly payments via ACH (Automated Clearing House).
• Serving as Prime Vendors to New York State and New York City for over 10 years.