Director of Security | Full-Time | The Paramount Baltimore

Overview

The Director of Security is responsible for directing a team of full-time security guards, as well as all part-time event front-of-house staff such as security guards, ushers, and ticket takers. The Director of Security’s primary responsibility is ensuring a safe, secure, welcoming, and comfortable entertainment experience for our guests by planning, monitoring, directing, delegating, controlling, and managing all functions of the guest services & security department. Responsibilities include, but are not limited to, personnel management, risk management, loss prevention, fire/life safety, security/safety training, guest services oversight, investigations, working with security counterparts, budgeting, lost and found, customer service, emergency preparedness, and disaster prevention.

This role pays an annual salary of $90,000 - $95,000.

Benefits for Full-Time Roles

Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until December 31, 2026.

Responsibilities

• Oversee all physical security systems in the venue, including camera systems, access control, radio communications, and security software systems.
• Hire and effectively direct a team of full-time and part-time employees providing 24/7 building security coverage and event needs.
• Develop and maintain security and guest services policies and standard operating procedures.
• Establish positive and collaborative relationships with all internal departments and government entities, including police, fire, EMS, etc., and schedule services as necessary.
• Schedule security and guest services vendors (equipment, K-9, patrols, lost and found) as necessary.
• Review and update the facility Emergency Response Plan manual and quick guide, and lead and manage all aspects of emergency preparedness programs and training.
• Oversee budget, approve purchases (with leadership oversight), and negotiate vendor contracts for security programs. Evaluate requests for security support or supplies.
• Handle guest inquiries and respond to guest complaints and security concerns to prevent future issues.
• Serve as primary security contact to event management personnel during assigned events.
• Adopt a customer service philosophy and public relations approach to the performance of all duties and establish and promote this philosophy to guest services and security staff.
• Plan and provide comprehensive training for guest services and security staff.
• Responsible for employee performance issues with the assistance of HR.
• Tracks attendance of staff according to attendance policy.
• Oversee all aspects of employee personnel, including but not limited to hiring, disciplining, scheduling, and payroll.
• Be present for events.
• Other duties as assigned.

Qualifications

• Bachelor’s degree from an accredited college/university/school.
• 5-7 years of experience managing security operations with an arena, stadium, or similar public assembly facility.
• Previous law enforcement experience is preferred but not required.
• Active State of Maryland Security Guard Certification (commonly referred to as a Maryland Guard Card). This certification must be maintained in active status for the entire duration of employment.
• Experience communicating and working as a liaison with government resources, including police and fire departments, U.S. Department of Homeland Security, FBI, and other local/state/federal resources.
• Thorough knowledge of physical security systems, including CCTV, access control systems, walk-through metal detectors, and radio communication systems.
• CPR/AED/First Aid Certification preferred.
• Ability to function in a fast-paced, high-pressure environment and must possess strong interpersonal skills.
• Ability to work flexible schedules, including overnights, weekends, and holidays, as required.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Must be self-motivated and have excellent organizational skills.
• Ability to work independently while also fostering a collaborative team environment.
• Ability to lift and move objects and perform physical tasks as required.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.