Failure Analysis Engineer

Join our team as a Failure Analysis Engineer, where you will play a crucial role in investigating hardware issues, improving product quality, and enhancing customer satisfaction. This position involves collaborating with various engineering disciplines to resolve hardware failures and implementing best practices across global sites.

Key Responsibilities

• Conduct engineering investigations of significant customer returns, field failures, and line escalations related to hardware issues.
• Improve customer satisfaction and product quality through timely resolution of hardware-related failures.
• Collaborate with design and manufacturing teams to determine root causes of hardware failures at the component level.
• Work with internal engineering disciplines (hardware, software, mechanical, materials, reliability) to resolve hardware issues.
• Facilitate execution of special capture programs such as ARDAP, Early Field Capture, and Selective Field Capture.
• Provide feedback to design and process teams based on failure analysis findings.
• Support internal communication of failure analysis techniques and processes across global RMA and service centers.
• Drive best practices implementation across worldwide operational, RMA, and service sites.
• Perform additional duties as assigned.

Basic Qualifications

• Proficiency in programming languages such as C#, JavaScript, Python, SQL.
• Familiarity with computer operating systems such as Windows, CentOS, Ubuntu, Linux, or Tiny Linux.
• Experience in troubleshooting analog and digital circuits at PCBA and system levels.
• Highly proficient in reading and interpreting assembly drawings, schematics, and board layouts.
• Experience with testing and measuring devices such as function generators, DMM, oscilloscopes, and adjustable power supplies.
• Familiar with the RMA process and data collection and analysis.
• Develops, maintains, and improves troubleshooting solutions within area of responsibility.
• Demonstrated problem-solving and organizational skills.
• Knowledge of PCA, system, RMA, and service manufacturing environments.
• Skill in isolating and injecting failures to segregate problems during debug from the server layer into specific PCAs.
• Working knowledge of Linux commands and structures, preferably with exposure to IPMITools.
• Ability to create, develop, and debug algorithms and test tools for failure isolation, along with strong documentation skills.

Education and Experience

• Bachelor's degree in Electrical/Electronic Engineering or a related field, with a minimum of 2 years of relevant experience.
• Proven ability to debug complex hardware issues using logic analyzers, oscilloscopes, and other diagnostic test equipment.
• Experience with electrical and electronic design tools, including CAD, schematic capture, and PCB layout software.
• Knowledge of testing methodologies such as functional testing, boundary scan, and in-circuit testing.
• Working knowledge of key server technologies, including multi-core processors, DDR3/DDR4 memory, NAND flash memory, and PCA design.
• Familiarity with protocols and technologies such as PCIe, SAS, SCSI, SATA, Fibre Channel, Ethernet, WiFi, Bluetooth, NVMe, and SSDs.
• Self-motivated team player capable of working independently in a customer-focused, fast-paced, and demanding environment.
• Understanding of the full hardware and software development lifecycle.
• Experience with hardware, firmware, and software development and testing methodologies.
• Proven ability to collaborate effectively with both internal teams and external partners.