Senior Product Manager – Loyalty Program (26-00257) -

Job Title

Senior Product Manager – Loyalty Program

Location

San Francisco, CA

Duration

Long-Term Contract

Work Arrangement

Hybrid – 4 days onsite (Monday–Thursday), Friday remote

Required Qualifications

• 5+ years of experience in Product Management within a technology-driven environment.
• Direct experience with customer loyalty, rewards, membership, or retention programs.
• Strong background in eCommerce or digital customer experience products.
• Understanding of loyalty program functionality, including points, redemption, tiers, incentives, offers, and member benefits.
• Proven experience gathering business requirements and translating them into functional technology specifications.
• Hands-on experience developing user stories, epics, and acceptance criteria.
• Proficiency with Jira and Confluence.
• Experience owning and prioritizing product backlogs in an Agile environment.
• Ability to collaborate effectively with engineering and development teams.
• Strong analytical, communication, stakeholder-management, and problem-solving skills.

Required Qualifications

• 5+ years of experience in Product Management within a technology-driven environment.
• Direct experience with customer loyalty, rewards, membership, or retention programs.
• Strong background in eCommerce or digital customer experience products.
• Understanding of loyalty program functionality, including points, redemption, tiers, incentives, offers, and member benefits.
• Proven experience gathering business requirements and translating them into functional technology specifications.
• Hands-on experience developing user stories, epics, and acceptance criteria.
• Proficiency with Jira and Confluence.
• Experience owning and prioritizing product backlogs in an Agile environment.
• Ability to collaborate effectively with engineering and development teams.
• Strong analytical, communication, stakeholder-management, and problem-solving skills.

Preferred Qualifications

• Experience in retail, consumer products, or eCommerce organizations.
• Familiarity with loyalty platforms supporting rewards, promotions, points, tiers, and membership benefits.
• Experience integrating loyalty capabilities with CRM, marketing automation, customer data, and eCommerce systems.
• Knowledge of customer segmentation and personalized engagement strategies.
• Experience contributing to digital transformation or platform modernization initiatives.
• Experience in retail, consumer products, or eCommerce organizations.
• Familiarity with loyalty platforms supporting rewards, promotions, points, tiers, and membership benefits.
• Experience integrating loyalty capabilities with CRM, marketing automation, customer data, and eCommerce systems.
• Knowledge of customer segmentation and personalized engagement strategies.
• Experience contributing to digital transformation or platform modernization initiatives.