Electrical Technical Support Engineer

Location

Makati City

Work Setup

Office-based with occasional field or customer-site assignments

Role Overview

The Technical Support Engineer will provide technical assistance, troubleshooting, and aftersales support for solar PV systems, EV charging solutions, and related electrical equipment. This role requires strong electrical fundamentals, practical problem-solving ability, and effective communication with customers and internal teams to resolve technical concerns efficiently.

Key Responsibilities

• Provide technical support and troubleshooting for solar PV systems, inverters, EV charging equipment, and related electrical components.
• Assess and investigate technical concerns raised by customers, installers, and internal teams.
• Guide customers and field personnel through troubleshooting procedures, system checks, and corrective actions.
• Review system information, installation details, error codes, monitoring data, and technical reports to identify potential causes of issues.
• Determine whether concerns can be resolved remotely or require onsite inspection or service support.
• Coordinate with Field Engineers, installers, suppliers, and service partners to facilitate technical resolution.
• Conduct or assist with customer installation checks, system testing, commissioning support, and aftersales service.
• Document customer concerns, troubleshooting steps, findings, resolutions, and recommendations through service tickets and technical reports.
• Monitor open service requests and follow through to ensure timely resolution and customer updates.
• Support the preparation of technical guides, service documentation, and customer or installer training when required.
• Perform other related engineering duties as assigned.

Qualifications

• Bachelor’s degree in Electrical Engineering or a related field.
• Relevant experience in electrical technical support, troubleshooting, commissioning, aftersales service, or equipment maintenance is preferred.
• Experience with solar PV systems, inverters, EV charging equipment, or related electrical products is an advantage.
• Licensed Electrical Engineer (REE) is preferred but not required.
• Strong analytical, troubleshooting, documentation, and customer communication skills.
• Ability to explain technical concepts clearly to customers and non-technical stakeholders.
• Willing to conduct occasional onsite visits when required.

Technical Competencies

Candidates should demonstrate a sound understanding of

• Three-phase electrical systems, including Wye and Delta configurations.
• Line-to-line and line-to-neutral voltage.
• Neutral and earth/ground functions and their distinction.
• Electrical measurement, testing, and troubleshooting procedures.
• Electrical safety practices.
• Basic solar PV system components, inverter operation, and system monitoring.
• A structured approach to identifying symptoms, testing possible causes, determining root cause, and documenting resolution.