IT Support Engineer

Pursuit Aerospace is a global manufacturer of complex aircraft engine components that are developed through highly integrated processes. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products. www.pursuitaero.com

Always Pursuing Better.

The Person

This role will be the first line support for all on-site IT related issues. The postholder will provide hardware and software support services, including the installation, repair, upgrade and troubleshooting to end users. Working alongside the remote-based IT team, this position is extremely varied and will require a high level of customer service to support the end users.

It is essential that you are a self-starter and can work as part of a team and able to use their own initiative.

Experience

Essential

Good overall knowledge of Microsoft networking & infrastructure

IT Support 2 years+

Server 2012-22 Admin (AD, DNS, DHCP Etc) 2 years+

Good General Hands-on Knowledge

Good Hardware Knowledge

Key Accountabilities and Responsibilities

• Promote a positive, participative, and proactive EHS culture throughout the site
• Provide support to end users for computer, application, system, device, access, telephone, and hardware issues
• Identify, research, and resolve technical problems
• Responds to phone, email, and on-line requests for assistance
• Prioritise, document, track, and monitor requests in applicable systems and tools
• Escalate complex problems as appropriate
• Test and install computer systems and software
• May train, coach, or assist other employees
• Keeps clients informed of problems, issues, and resolutions
• May provide front line support for local site needs
• Responsible for the maintenance and efficiency of the site telephony system
• Responsible for the maintenance of the site CCTV system
• Any other reasonable request as determined by the business

Advantageous

• Manufacturing Experience
• Virtualization Experience
• ERP Systems
• CompTIA A+, ITIL Foundation, and/or Microsoft 365 certification(s)

The Role

The role will primarily focus on

• Supporting end users.
• Upgrading site assets.
• Dealing with Day-to-Day issues
• Assisting with site-based projects.

Location

Mghira, Ben Arous