Application Support Associate - Level 1

Immediate need for a talented Application Support Associate - Level 1. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID

26-33538

Pay Range

$35 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

• Set up, operate, and support AV equipment for meetings, training sessions, and events.
• Maintain and troubleshoot AV systems including displays, projectors, sound systems, and video conferencing endpoints.
• Answer technical support issues and work on tickets.
• Assist with the distribution of hardware across the country.
• Provide proactive customer service and support changes or enhancements to documentation standards.

Key Requirements and Technology Experience

• Willingness to learn.
• Team player with the ability to collaborate.
• 1-3 years IT experience.
• 5 years in customer service.
• Strong knowledge of Intune, Active Directory, Windows 11, Office 365, and Azure.
• Excellent customer service skills and ability to communicate effectively with clients.
• High School Diploma with technical experience.
• Any applicable IT certification preferred.

Our client is a leading Real Estate Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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