System Administrator (mid)

System Administrator (mid)

Ashburn VA

Pay from

$75,000/yr

MUST

6+ years of technical experience providing end user support

3+ years of hands-on professional experience working as a Systems Administrator

3+ years of experience supporting / troubleshooting basic network issues

Device firmware and OS patching/upgrades as required

Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, Cloud Computing, desktop operating systems, and hardware

Advanced troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching)

Advanced experience with the management of Citrix Environments including XenApp, XenDesktop and Netscaler products

Familiarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS)

Virtualization design, implementation, and support (VMware, Hyper-V, Xen)

Expertise in Office 365/Azure administration and migrations

Knowledge of SaaS based products, and management of customer licenses

Excellent communication skills both written and verbal

Strong attention to detail and highly analytical

Strong interpersonal skills

Strong documentation skills

Currently hold or be willing and able to obtain the following certifications and willing to get the others in a timely manner : Network+, Security+, CCNA, or MCSE

DUTIES

The ideal candidate will be knowledgeable in both network and systems administration and troubleshooting

Help resolve complex technical issues directly with customers submitted by phone, email, and onsite

Act as the primary escalation point from tier 1 and tier 2 support technicians

Provide training as needed to the tier 1 and tier 2 support teams

Provide high level customer service to clients when needed

Maintain and update documentation along with creation of technical procedures

Able to be assigned projects, and adhere to schedules for on time completion

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. “Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act“.