Customer Executive

Our Client, a leading law firm within Maidstone are looking to employ a Customer Executive to join their busy Collections and Recoveries team. Our Client, provides a wide range of legal services to both individuals and companies, also offering a number of other specialist areas including Debt Recovery. This position would suit someone with previous experience in a similar environment or with a retail/customer service background.

Key attributes, qualities and experience required

• Self-motivated with a positive attitude
• Enjoy working as part of a team to achieve goals and targets
• Great communication skills, as a large part of your day will be spent on the phone
• Have a flexible approach to problem solving
• ‘Can do’ approach to your daily work.
• Fantastic eye for detail to ensure a high standard of work is delivered
• At least 5 GCSE’s A*-C (including English and Math’s), further qualifications desirable

Key responsibilities

• Taking ownership and responsibility of debt recovery cases
• Researching and analyzing cases in order to decide the best course of action
• Producing and checking outgoing letters and documents
• To undertake telephone collections
• Engaging with debtors to find constructive solutions
• Delivering tangible results within agreed timeframes
• Adhering to regulatory requirements to ensure that collections are maximised but within compliant framework
• Actively contributing to team and routine case review meetings

Full training will be provided, with a strong support structure within the team there will always be someone to assist you with any questions or queries you may have.

Hours are between 8.00-18.00, Monday – Friday. You will be required to follow a shift pattern of 8.00-16.00 and then 10.00-18.00 on alternate weeks.

Opportunity to earn a performance related bonus of over £4000pa, along with a fantastic benefits package.