ServiceNow Developer – HAM/SAM

Description

Seeking an experienced ServiceNow Developer to support the development and implementation of IT Service Management (ITSM), IT Asset Management (ITAM), Hardware Asset Management, and Software Asset Management-related functions within our VA End-user Support Operations and Monitoring (ESOM) contract. The ideal candidate will bring deep experience in IT management with expertise in the ServiceNow platform and HAM/SAM Pro Modules. This role requires exceptional communication, strategic thinking, and the ability to build lasting relationships with both internal and external stakeholders.

The ServiceNow Developer possesses extensive functional and technical knowledge of highly specialized applications and operational environments. They have experience in analyzing and solving complex problems that require in-depth knowledge of the subject matter for effective implementation. The role includes participation in all phases of software development with emphasis on planning, analysis, testing, integration, documentation, and implementation.

Solution Design

• Design and develop scalable, efficient, and secure ITSM solutions that meet agency requirements
• Create detailed documentation for ITSM solutions including, but not limited to, graphical solution representations, written solution descriptions, and facilitate/support solutions delivery
• Identify opportunities for innovation and continuous improvement in ITSM practices and technologies for solution integration
• Identify areas of risk in ITSM solutions and provide risk mitigation recommendations for implementation
• Lead technical teams in the implementation of ITSM solutions, ensuring alignment with best practices and business objectives

Training and Mentorship

• Determine and facilitate relevant training for junior professionals and users across agency contracts
• Provide mentorship for ITSM professionals