JobHabor
Sign inEarly access
Menu

L1 Service Desk Agent

Satellite Office · Pasig, Philippines · Remote

About Satellite Office

25 open jobs
  • Professional Services
  • 1,001–5,000 employees
  • Sydney, New South Wales

Mixed hiring record · median 46 days open

100100

Hiring signal

Actively hiring

Posted 2 days ago · still listed on the employer's own board · How we score

All reasons
  • 32% of this employer's openings are over 60 days old

In its favour

  • Posted 2 days ago
  • Still listed on the employer's own board

Did you apply?

L1 Service Desk Agent at Satellite Office. We’ll keep it in your applied jobs, so you can see it later and be warned before applying to the same employer twice.

**Overview**

The Service Desk shall be a Level 1 IT service desk for the organization shall conduct the following scope of services under the said Service desk.

  • KMD Hardware Support
  • Password/Access Requests
  • KMD Application Support
  • Ticket Management via Halo ITSM
  • Incident Management and Request Management
  • Escalation Management
  • Team Communications via Teams / Email
  • Each Service Desk Agent shall contribute at least one knowledge base article per month, either by creating a new article or updating an existing one.

L1 Service Desk Agents - Tasks

  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal customers, software, network, system/application access.
  • Diagnoses, identifies, isolates, and analyses problems utilizing records.
  • Route calls to Level Two (2) support, application, or system support specialists were needed and to also report major incidents.
  • Liaises with KMD Brands’ employees' operations department to address the issues pertaining to the applications outlined.
  • Follows a communication plan to report issues and resolutions to affected stakeholders.
  • Maintains knowledgebase up to date where applicable.

More jobs at Satellite Office

All 25

Similar roles