System Administrator (MS 365)

**Job Summary**

Systems Administrator – Client Services

The Systems Administrator, part of the Support Layer of the Digital Technology Team, is responsible for administering, engineering, and enhancing systems, applications, and support-layer technologies that mature global IT environment. The position plays a critical role in modern endpoint management, identity lifecycle integration (Workday → Active Directory → Entra ID), and Microsoft 365 services, ensuring a secure, scalable, and high-performing user environment. Additionally, the Systems Administrator is responsible for Jira administration, enabling streamlined workflows, automation, and continuous improvement across Digital Technology and Operations.

Job Description

**Duties and Responsibilities**

Perform Systems Administration across organization’s enterprise IT environment, including monitoring, reporting, and continuous improvement of system performance and reliability.

Manage and support endpoint platforms including

• Microsoft Intune
• Windows Autopilot
• JAMF
• Support Windows and Apple (macOS, iOS) device lifecycle, provisioning, compliance, and patching

Support identity and access architecture integrating

• Workday
• Active Directory
• Microsoft Entra ID
• Maintain identity synchronization, provisioning, and Joiner/Mover/Leaver (JML) processes

Administer Microsoft 365 services including

• Microsoft Exchange Online
• Microsoft SharePoint Online
• Microsoft Teams
• Support SharePoint governance, permissions, and site lifecycle
• Serve as a **Microsoft 365 power user** , supporting and optimizing:
• Microsoft Excel
• Microsoft Word
• Microsoft Teams
• Microsoft SharePoint Online
• Develop templates, workflows, and productivity improvements

Act as **Jira Administrator** , managing

• Workflows, automation rules, permissions, dashboards, and integrations
• Continuous improvement of ITSM processes and reporting
• Partner with IT Desktop Support leadership to assess and remediate operational risk across endpoint, application, and executive technology environments
• Act as an escalation point for the Global Help Desk, providing advanced troubleshooting, root cause analysis, and high-touch executive support
• Conduct system monitoring, auditing, and reporting to proactively identify performance issues, instability, and recurring incidents
• Implement and support AI-driven tools, automation frameworks, and predictive troubleshooting solutions

Facilitate patch management and software deployment

• OS updates, firmware, and application patching
• Deployment scheduling, compliance tracking, and remediation
• Recommend and implement system upgrades aligned with scalability, resiliency, and modernization goals Execute all work in accordance with Change Management processes, including documentation, testing, and validation
• Maintain clear, proactive communication with users, leadership, and stakeholders
• Perform additional duties as assigned, including occasional evening or weekend work

**Job Skills and Traits**

• Exceptional communication skills with C-suite and Executive Leadership; professional, discreet, and approachable
• Strong analytical and troubleshooting skills with ability to diagnose complex technical issues quickly
• Hands-on, detail-oriented engineer with strong ownership mindset
• Ability to work independently and drive initiatives to completion
• Strong multitasking and prioritization skills in a fast-paced environment
• Proven ability to lead small to medium technical initiatives or projects
• Strong documentation discipline and process orientation
• Ability to translate technical concepts into clear business language
• Collaborative team player with strong interpersonal skills
• Calm, solutions-oriented mindset under pressure
• Curiosity and adaptability toward emerging technologies, including AI and automation

**Qualifications**

• 6+ years of Help Desk/Client Services experience in an enterprise environment

6+ years supporting Microsoft technologies including

• Microsoft Exchange Online
• Active Directory
• Microsoft SharePoint Online
• Microsoft 365

4+ years experience with endpoint and MDM platforms

• Intune, Autopilot, JAMF
• Endpoint patching and software deployment
• Identity and access management (AD/Entra ID)
• System monitoring, performance tuning, and troubleshooting
• User account management and access control
• System updates, patching, and lifecycle management
• Documentation and process standardization
• Experience with **Jira administration** (workflows, automation, dashboards, integrations)

Exposure to or interest in

• AI-driven tools, automation, and modern workplace technologies
• Microsoft certifications preferred