Webex/Cisco Cloud Telephony Engineer

Job Title

Webex/Cisco Cloud Telephony Engineer

Location

Remote (US Healthcare Project)

Engagement

Contract | On-Demand Hours | 6–12 Months

Job Summary

We are looking for a Webex/Cisco Cloud Telephony Engineer with experience implementing cloud telephony solutions and integrating AI Voice Agents (BYOVA) within Cisco Webex environments. Healthcare provider experience is required.

Key Responsibilities

• Design, deploy, and support Cisco Webex Calling and Webex Contact Center solutions.
• Implement Bring Your Own Voice Agent (BYOVA) integrations with Cisco cloud telephony.
• Configure call routing, IVR, and voice automation workflows.
• Collaborate with EPIC integration teams to support healthcare communication workflows.
• Troubleshoot telephony and integration issues.

Required Qualifications

• 5+ years of experience with Cisco Collaboration technologies.
• Experience with Cisco Webex Calling and/or Webex Contact Center.
• Experience implementing cloud telephony solutions.
• Experience integrating AI Voice Agents (BYOVA) with Cisco platforms.
• Strong understanding of SIP, VoIP, and APIs.
• Experience working with US healthcare providers.

Preferred Qualifications

• Experience with Cisco and EPIC integrations.
• Familiarity with FHIR and HL7.

Engagement Details

• Contract
• On-demand hours
• 6–12 months
• Competitive market rates