Telecom Operations Systems Engineer

Senior Network and Telecom Operations Engineer

Principal Duties and Responsibilities

• Creates documentation relating to Networking and Telecom support as required
• Work with vendors on SLAs, procedures, technology, and migrations.
• Define work processes and procedures to ensure availability, support and stability of the environment.
• Ensure Telecom infrastructure is being administered in an effective fashion.
• Communicates with Business and Managed Services on Telecom needs
• Recommends Networking and Telecom related hardware, software, and services.
• Provides documentation for all phases as required by assigned projects
• Participates in various support reviews (requests, change orders) and brings follow-up action items to closure in a timely manner
• Provides immediate escalation support for problems escalated from the Network Administrator and Engineer
• Works with team to provides high level design in projects, including upgrades, acquisitions, and migrations
• Interacts with other Operations management and Senior personnel to resolve issues
• Defines plans for future growth and Enterprise demand
• Maintains a working knowledge of their field, advises the IT Operations Director of current trends relating to the Networking and Telecom environment or available products
• Defines and enforces best practices and implementations on the Enterprise
• Performs a variety technology related tasks, as assigned by the IT Operations Director
• Complete all tasks within assigned schedule and budget while maintaining a high level of quality
• Provide periodic and accurate feedback on status of assignments
• Identify and communicate problems that affect progress to the team
• Resolve, or seek resolution to problems, from peers, immediate manager, or other Operations personnel
• Define standards and procedures identified for work assignments
• Review and create all information and documents relevant to assignments in detail
• Maintain a positive work attitude, a high level of communication and cordial relations that foster team work
• Resolves requests or change orders in timely fashion

Senior Network and Telecom Operations Engineer

Principal Duties and Responsibilities

• Creates documentation relating to Networking and Telecom support as required
• Work with vendors on SLAs, procedures, technology, and migrations.
• Define work processes and procedures to ensure availability, support and stability of the environment.
• Ensure Telecom infrastructure is being administered in an effective fashion.
• Communicates with Business and Managed Services on Telecom needs
• Recommends Networking and Telecom related hardware, software, and services.
• Provides documentation for all phases as required by assigned projects
• Participates in various support reviews (requests, change orders) and brings follow-up action items to closure in a timely manner
• Provides immediate escalation support for problems escalated from the Network Administrator and Engineer
• Works with team to provides high level design in projects, including upgrades, acquisitions, and migrations
• Interacts with other Operations management and Senior personnel to resolve issues
• Defines plans for future growth and Enterprise demand
• Maintains a working knowledge of their field, advises the IT Operations Director of current trends relating to the Networking and Telecom environment or available products
• Defines and enforces best practices and implementations on the Enterprise
• Performs a variety technology related tasks, as assigned by the IT Operations Director
• Complete all tasks within assigned schedule and budget while maintaining a high level of quality
• Provide periodic and accurate feedback on status of assignments
• Identify and communicate problems that affect progress to the team
• Resolve, or seek resolution to problems, from peers, immediate manager, or other Operations personnel
• Define standards and procedures identified for work assignments
• Review and create all information and documents relevant to assignments in detail
• Maintain a positive work attitude, a high level of communication and cordial relations that foster team work
• Resolves requests or change orders in timely fashion

Title

Network Engineer, Network Operation Engineer, Telecom Operation Engineer, Telecom Network Engineer

Skills

Network, Telecom Operations, Telecom, 365, Virtulaization