Level 3 Technical Support IT Engineer West Dublin

Level 3 Technical Support Engineer – West Dublin

Stack and Co, a specialist tech recruitment agency, is currently hiring for an experienced Level 3 Technical Support Engineer on behalf of a well-established and growing IT services company based in West Dublin. This is a full-time, permanent role ideal for a senior IT support professional with strong technical ability, excellent client-facing skills, and hands-on project experience.

If you’re an experienced IT technician who thrives in fast-paced environments and enjoys solving complex technical problems across Microsoft 365, Azure, networking, and server infrastructure, we want to hear from you.

Key Responsibilities

• Provide expert-level support to resolve advanced IT issues escalated from Level 1 and Level 2 engineers.
• Manage, configure, and maintain Windows Servers (on-prem and cloud), network infrastructure, and firewalls.
• Plan and execute client IT projects including server migrations, disaster recovery solutions, and cloud deployments.
• Administer and troubleshoot Microsoft 365 environments (Exchange Online, SharePoint, Teams).
• Use PowerShell scripting to automate tasks and streamline system administration.
• Participate in daily scheduling, resource planning, and client consultation.
• Oversee IT asset management and compliance with ISO27001 standards.
• Mentor and guide junior IT support staff to support professional development.

Requirements

Essential Skills & Experience

• 5–7+ years of hands-on IT support experience, ideally in a Managed Services Provider (MSP) or client-facing role.
• Strong technical skills in Microsoft 365 setup and administration, Azure, Active Directory, DNS, DHCP, and network protocols.
• Solid experience with routers, firewalls, VPNs, VLANs, switches, and VOIP systems.
• Proven success managing IT infrastructure, projects, and migrations in dynamic business environments.
• Ability to diagnose and resolve complex technical issues under pressure.
• Experience with Microsoft 365 tenant-to-tenant migrations, compliance policies, and security features is a strong advantage.
• Familiarity with PowerShell scripting for system administration and automation tasks.

Benefits

Benefits Package

• Competitive salary (DOE)
• Company pension scheme and income protection (after probation)
• Ongoing training and professional development allowance
• Team-building events every 3–6 months
• Performance-based employee incentives
• Staff discounts on IT hardware
• Company mobile phone provided & laptop
• This is an office-based role 5 days week.

To be considered for this role, you must

• Have the relevant technical experience outlined above
• Be legally authorised to work in Ireland
• Be based in or near West Dublin

Apply now by sending your CV to gerry@stackandco.net

Due to time limitations, we only will reply to applicants whose experience, location & skills are relevant to what is specified above.