Senior Software Support Engineer

Senior Software Support Engineer - Dublin, Ireland - Learn Cybersecurity

Award winning security software client based in Dublin requires a skilled & experienced Senior Software Support Engineer for a unique & interesting role.

The cyber security products are used by Fortune 500 clients in multiple industries globally. This operation fosters & encourages innovation & ideas, has a hi-tech engineering culture and a warm, friendly, nice team

Career Opportunity

As a Senior Software Support Engineer, this represents an amazing career opportunity for you!

You will step into a mission critical role, where you will build trusting relationships with the customer base which consists of client software engineers & development teams.

You will create a major impact by helping shape, influence and develop the customer support function & support lifecycle.

You have a serious opportunity to step up to Lead Support Engineer as you progress in this role.

You’ll work with a group of highly skilled, highly aptitude colleagues & engineers, and you’ll learn & gain valuable insight into cyber security.

You will work in a company with a very nice & friendly team & environment, where your ideas & innovations are welcome, and you’ll get direct recognition for your work & contributions.

Needless to say, you will be working with cutting edge technologies.

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In the Senior Support Engineer role you will

• Give support on all products.
• Take care of both Pre and Post Production support.
• Understand how to troubleshoot customer issues.
• Communication with software engineers & cybersecurity within clients.
• Work on refining, innovating, developing & improving the support function.
• Provide first class service to customers & build deep relationships.
• Create support KPIs, metric and tracking systems.

Requirements

Key Skills & Experience for the Senior Support Engineer:

• Proven experience within Application or Software support.
• Understanding of Java and/or scripting languages such as Bash or Python (You do not have to be a Java coder, but you should understand how Java sits within the bigger picture).
• Know tools such as Jira or Confluence or similar.
• Know how to use Zendesk or Hubspot or similar tools.
• Experience with developing, improving & scaling support.
• Understanding of how technology works at a level to allow productive conversations with engineers.
• Strong documentation ability.
• Handy with Excel or similar software.

Benefits

Excellent salary up to €65,000 , bonus, health insurance, share options, etc.

The client operates a hybrid remote working setup, typically 3 days work from home and 2 days work in office.

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Send your CV today to Gerry Nolan at Stack and Co gerry@stackand.co

No Visa No Relocation available. You must be legal with a proper Visa or EU passport to work in Ireland.