Unified Communications Technician II - Cisco

We are so glad you are interested in joining Sutter Health!

Organization

SHSO-Sutter Health System Office-Valley

Position Overview

Responsible for the engineering, repairs, moves, adds and changes, and installations of medium to large projects. Provides support in the proactive and preventative maintenance on unified communication systems, related applications, and data network. Aids in the design of systems integration and monitors systems performance ensuring optimum operations. Participates in the lifecycle of unified communication systems and related applications.

Job Description

EDUCATION

Equivalent experience will be accepted in lieu of the required degree or diploma

• Associate's in Computer Science, Information Technology, or related field

TYPICAL EXPERIENCE

• 1 year of recent relevant experience.

PREFERRED EXPERIENCE

• Cisco Call Manager and Cisco Unity Voicemail

SKILLS AND KNOWLEDGE

• Working knowledge of multi-unified communication and/or telecommunication platforms.
• Working knowledge of system specific connectivity from desktop device to call control device.
• Verbal and writing skills to effectively communicate with diverse groups such as: executives, managers, and subject matter experts.
• Set priorities which accurately reflect the relative importance of job responsibilities and prioritize assignments to complete work in a timely manner.
• Analyze information, problems, situations, practices, or procedures in order to identify relevant concerns and factors.
• Establish and maintain cooperative working relationships with clients, Information Services (IS) team members, management, and executive personnel/staff.
• Working knowledge of Automated Call Distributor (ACD).

Intermediate knowledge of cabling standards and documentation.

• Working knowledge of overhead paging system.
• Working knowledge of Operator Console.

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

Job Shift

Days

Schedule

Full Time

Shift Hours

8

Days of the Week

Monday - Friday

Weekend Requirements

As Needed

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.45 to $48.68 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.