GEN AI, Prompt Engineering (26-02951) -

Job Description – GenAI Platform / Application Support

1. Job Details

Particulars

Details

Job Title

GenAI Platform / Application Support

Relevant Experience

5–10 Years

Mandatory Skills

Python, Gen AI, Splunk

Location

Pan India

Vendor Rate

9,500.00 – 9,500.00

2. Job Description

Description

The Application Production Support (Client) Engineer is responsible for ensuring the stability, availability, resiliency, and operational excellence of the Orchestra GenAI Application Gateway and its supporting ecosystem.

This role provides L3 production support for GenAI applications, APIs, integrations, and platform services while driving incident resolution, root cause analysis, automation, observability, and production readiness initiatives.

The Client Engineer partners closely with Development, SRE, Infrastructure, Security, and Business teams to proactively monitor production environments, respond to incidents, manage changes, support releases, and improve operational maturity.

The role requires strong expertise in production support, GenAI platforms, API technologies, monitoring tools, and automation solutions in a 24x7 enterprise environment.

3. Roles and Responsibilities

A. Production Support and Service Management

• Handle Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.
• Provide L3 production support for GenAI applications, APIs, integrations, and platform services.
• Ensure the stability, availability, resiliency, and operational excellence of the Orchestra GenAI Application Gateway and its supporting ecosystem.
• Proactively monitor production environments and respond to incidents.
• Support releases and manage production changes.
• Drive incident resolution, root cause analysis, automation, observability, and production readiness initiatives.

B. Incident Management and Troubleshooting

• Identify possible production failure scenarios.
• Create incident tickets, enhancements, and/or problem tickets in the ticket tracking system.
• Communicate effectively with development and internal business operations teams.
• Take ownership of escalations and perform troubleshooting, analysis, research, and resolution using advanced query and programming skills.
• Resolve complex issues.
• Consult with end users to determine optimal configuration of equipment and applications.

C. Production Governance and Continuous Improvement

• Identify vulnerabilities and opportunities for improvement.
• Maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
• Create and enhance administrative, operational, and technical policies and procedures.
• Adopt best practice guidelines, standards, and procedures.
• Work closely with Development, SRE, Infrastructure, Security, and Business teams to improve operational maturity.

D. Technical and Operational Support

• Perform analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing equipment and software under moderate supervision.
• Work on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.

4. Mandatory Skills

• Python
• Gen AI
• Splunk

5. Experience Requirements

• 5–10 years of relevant experience.
• Strong expertise in production support.
• Experience with GenAI platforms, API technologies, monitoring tools, and automation solutions in a 24x7 enterprise environment.