Expert Site Reliability Engineer

Purpose

To drive the reliability, availability, scalability, and operational resilience of critical technology services by applying advanced software engineering, automation, observability, and reliability engineering practices.

Main Duties and Responsibilities

• Define and implement advanced reliability engineering practices across critical technology services.
• Establish and monitor Service Level Indicators (SLIs), Service Level Objectives (SLOs), and reliability targets.
• Design automation to reduce manual operational activities and improve system resilience.
• Develop and enhance monitoring, observability, alerting, and incident detection capabilities.
• Lead technical analysis and resolution of complex production incidents.
• Conduct root-cause analysis and drive permanent corrective and preventive actions.
• Design solutions to improve system availability, scalability, capacity, and disaster resilience.
• Identify reliability risks and recommend architectural and engineering improvements.
• Drive performance engineering and capacity planning for critical services.
• Provide advanced technical guidance and mentorship on SRE practices.
• Promote automation and engineering approaches that reduce operational toil and improve service reliability.

Requirements

QUALIFICATIONS & REQUIREMENTS

• Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field.
• 5+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or related roles.
• Strong experience in cloud platforms, Kubernetes, and production environments.
• Strong knowledge of monitoring, observability, alerting, SLIs, SLOs, and reliability metrics.
• Hands-on experience with automation, scripting, CI/CD, and Infrastructure as Code (Terraform).
• Proven experience in complex incident management, troubleshooting, and Root Cause Analysis (RCA).
• Strong understanding of high availability, scalability, performance engineering, capacity planning, and disaster recovery.
• Experience driving reliability improvements and reducing operational toil through automation.
• Strong analytical, problem-solving, and technical leadership skills.
• Experience in Banking, FinTech, or Payment environments is preferred.