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Senior Helpdesk Associate

The Hackett Group · Hyderabad, Telangana, India

About The Hackett Group

38 open jobs

Weak hiring record · median 764 days open

100100

Hiring signal

Actively hiring

Posted yesterday · still listed on the employer's own board · How we score

All reasons
  • 92% of this employer's openings are over 60 days old

In its favour

  • Posted yesterday
  • Still listed on the employer's own board

Did you apply?

Senior Helpdesk Associate at The Hackett Group. We’ll keep it in your applied jobs, so you can see it later and be warned before applying to the same employer twice.

Technical & Professional Skills

  • Administration and troubleshooting across Exchange Online, Teams, SharePoint Online, OneDrive for Business, and Outlook.
  • Microsoft Entra ID (Azure AD), Active Directory, MFA, Conditional Access, SSO, and RBAC.
  • Microsoft Intune (MDM/MAM), Windows Autopilot, compliance policies, configuration profiles, and device lifecycle management.
  • Microsoft Defender, endpoint security, device compliance, vulnerability remediation, and security best practices.
  • Windows 10/11, macOS, iOS/Android support, VPN, DNS, DHCP, TCP/IP, and wireless connectivity.
  • ServiceDesk Plus, full incident/change management lifecycles, and SLA-driven operations.

Professional & Soft Skills

  • Exceptional analytical and troubleshooting capabilities with a proactive, solution-oriented mindset.
  • Strong customer service acumen, effective teamwork, and autonomous execution.
  • Skilled in knowledge sharing, thorough technical documentation, and guiding Level 1 support engineers.
  • Proven ability to manage multiple competing priorities and consistently meet strict deadlines.

Added Advantages

  • PowerShell scripting, automation, and Microsoft Graph API knowledge.

Certifications

Microsoft certified (e.g., MS-102, MD-102, AZ-900, SC-900).

Skills

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