Application Support Analyst for Electronic Trading

The position is for a Senior Application Support analyst to be a part of Electronic trading operations support team in Raleigh NC.

The role also provides the person an excellent opportunity to experience the functioning of Electronic trading applications on the Investment Banking world. The person will also gain exposure to business areas during the constant interaction with the business desk across the globe.

Key Responsibilities

Coverage of the Market Access platforms including interactions such as:

Daily interactions with the business

On-site system troubleshooting

Customer communication during incident or outages

Co-ordination of key production releases and checkouts

Daily support and troubleshooting of application issues through tasks including:

Actively watching/reacting to alerts from the platform s monitoring systems

Engaging with clients on reported issues through the hotlines, emails and phone

Identifying inefficient support tasks and implementing alternative methods

Working closely with key members of the Business and Development on performance analysis of various trading and pricing flows

As a senior resource, the person is responsible for independently handling client/business expectation; address any queries and concerns raised by stakeholders with minimal help. The person is also required to guide the junior staff with handling the production environment.

Out of hours/weekend coverage is involved, which is handled by the team in rotation.

Essentials Skills and Qualifications

7+ years of experience in application support preferable in electronic trading space

Basic technical understanding of Unix/Linux platform

Basic database understanding of Sybase and Oracle

Basic understanding of FIX protocol

Basic understanding of Geneos monitoring system.

Basic knowledge of Javascript and Python.

Good troubleshooting and problem solving skills

Ability to forge strong relationships with key stake holders across both the Business and IT orgs

Basic understanding of trading

Ability to identify repetitive tasks or failures and improve the process by reducing repetitive items.

Desired Skills and Qualifications

Strong communication skills, with the ability to communicate with both external and internal end users

Experience supporting a low latency environment

Basic knowledge of Splunk.

Basic knowledge of batch processing

Ability to prioritize and manage personal workload and as part of larger teams

Familiarity of financial products (Equities, FX, Fixed Income, Listed Derivatives)

• 7+ years of experience in application support preferable in electronic trading space
• Basic technical understanding of Unix/Linux platform
• Basic database understanding of Sybase and Oracle
• Basic understanding of FIX protocol
• Basic understanding of Geneos monitoring system.
• Basic knowledge of Javascript and Python.
• Good troubleshooting and problem solving skills
• Ability to forge strong relationships with key stake holders across both the Business and IT orgs
• Basic understanding of trading
• Ability to identify repetitive tasks or failures and improve the process by reducing repetitive items.
• Desired Skills and Qualifications:
• Strong communication skills, with the ability to communicate with both external and internal end users
• Experience supporting a low latency environment
• Basic knowledge of Splunk.
• Basic knowledge of batch processing
• Ability to prioritize and manage personal workload and as part of larger teams
• Familiarity of financial products (Equities, FX, Fixed Income, Listed Derivatives)

All your information will be kept confidential according to EEO guidelines.