Senior Quadient Inspire Engineer

Title- Senior Quadient Inspire Engineer

Location- Alpharetta, GA; Rancho Cordova, CA; or Oakland/San Francisco,

Job Information Job Taxonomy

Senior Software Engineer - 03460

Job Title

Senior Quadient Inspire Engineer

Job Description

Position Overview

Delta Dental of California is seeking a Senior Quadient Inspire Engineer with a strong IT and software engineering background to join our Customer Communications Management (CCM) team. This role focuses on customer communication generation, not just document creation.

The candidate has deep, hands-on experience using the Quadient Inspire platform to generate and orchestrate multi-channel customer communications, including documents, emails, reports, and other outbound customer-facing outputs. This role supports high-volume, enterprise communications and requires experience delivering compliant, accessible, and production-grade outputs across multiple formats.

This is a senior engineering role, not a template-only or design-focused position.

Skills/Experience

Key Responsibilities

• Architect, design, develop, and maintain enterprise-scale customer communication solutions using the Quadient Inspire platform
• Build and support multi-channel customer communications, including:
• Printed and digital documents
• Customer emails
• Reports and other system-generated outputs
• Generate and support outputs in multiple industry-standard formats, including: PDF and AFP
• Ensure all customer communications meet ADA accessibility and compliance requirements
• Implement data-driven, reusable communication components using Quadient Inspire modules:
• Inspire Designer
• Inspire Automation / Scalar
• Inspire Interactive
• Content Manager
• Approve Workflow
• Integrate Quadient Inspire with upstream and downstream systems using REST and SOAP APIs
• Partner with business and IT stakeholders to define communication requirements, delivery channels, and compliance needs
• Troubleshoot and resolve production issues related to data, formatting, rendering, accessibility, and performance
• Ensure customer communications comply with security, audit, regulatory, and quality standards
• Participate in SDLC activities including design reviews, testing, releases, and documentation

Required Skills

Required Qualifications (Must Have)

Recruiting agencies should not submit candidates who do not meet

ALL of the following

Quadient Inspire Certifications in the following modules

o Inspire Designer

o Inspire Scalar

o Inspire Interactive

• 5+ years of professional IT or software engineering experience
• 3+ years of hands-on Quadient Inspire experience in a production enterprise environment
• Proven experience building end-to-end document generation solutions, not just templates
• Strong understanding of data-driven document composition
• Solid programming experience in one or more of the following: Groovy Script, Java Script, Python.
• Experience working within enterprise IT environments with formal SDLC, QA, and release processes

Required Education

• Bachelors degree in Information Technology, Computer Science, Engineering, or a related technical field
• Equivalent combination of education and relevant experience may be considered only if Quadient Inspire expertise is strong

Desired Skills

Preferred / Strongly Desired Qualifications

• Experience supporting high-volume, customer-facing communications
• Experience with Customer Communications Management (CCM) platforms in regulated industries (insurance, healthcare, financial services)
• Experience with API-based integrations (REST and SOAP)
• Experience ensuring accessibility and compliance of customer communications (ADA, WCAG)
• Experience supporting multi-channel output strategies (print, email, digital delivery)
• SQL skills with experience querying and validating data from relational databases
• Experience participating in platform modernization or SaaS/cloud migration initiatives